Job Description

Education: 

High School Degree or equivalent

Certifications/Experience: 

Minimum of 2 years’ experience in related medical records/registration receptionist experience, preferably in a healthcare setting in a relevant non-clinical role preferred.

Desired skills:

Demonstrate interpersonal communication skills to facilitate effective interaction with a variety of healthcare professionals and public.Ability to work independently and to organize and prioritize work efficiently to achieve center goals.Demonstrates a record of significantly improving patient experience.Verbal ability required to prepare reports, take notes/minutes at meetings, and to compose letters using proper spelling and punctuation.Keyboards skills of 50 wpm minimum. Ability to operate computers using various software packages (preferably MS Office, Windows) copy machine, fax machine and other office machines.

General Responsibilities: 

Obtains missing data and signatures in a timely manner. Communicates with supervisors and Clinical Director regarding impending delinquent providers. Provides timely verbal and written communication with impending delinquent providers after authorization from supervisor. Responsible for accurately filing all transcription and sending copies to the surgeon’s office; billing office; anesthesia billing.Files all charts accurately and maintains files in an orderly manner, per policy.  Collaborates with the Office Manager, Administrator and Medical Records consultant regarding educational needs or issues which arise and require attention. Maintains accurate documentation of the above consultations.When assisting admitting personnel:   Receives patients and family members Obtains accurate demographic and Insurance information. Obtains a financial contract / consent on patient charts Collects pre-payments at the time of check in with documentation from the billing office. Ensures that patients and their family members needs are met regarding their comfort and concerns. Obtains appropriate patient/guardian signatures on required forms, verifying accuracy of  patient information.Ensures patient and their family members’ needs are met regarding comfort and concerns.  Acts as a liaison between clinical units and lobby/ waiting room.  Accurately and timely, distributes forms to appropriate areas at time of registration. Answers telephone using proper telephone courtesy, taking and delivering messages in anaccurate and timely manner.Prints and faxes all of surgeon's transcribed reports, as well as check for accuracy (names, account numbers, and dates of service) and scans into the electronic record.Processes and receives patient payments by phone, walk-ins, or as instructed by office manager.  2.  Collects cash payments for self-pay patients at check in.  3.  Validates payment plans and signatures as instructed.  Responsible for verification and release of medical records requests.  Follows policy and procedure for all disclosure of records.       Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.Appearance - Takes pride in personal appearance, the facility and its surroundings.Commitment to Coworkers -  Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.  Privacy – Maintains customer privacy and confidentialityResponsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be doneTeam Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.