The Call Center Representative reports to the Manager, HIM and has no direct reports.

POSITION SUMMARY
The HIM Call Center Representative serves as the ambassador and voice for the system HIM department and MyChart Support by providing a positive first impression to our customers while using our ProMedica Core Values. The position will be responsible for promoting an environment that embraces new technology and industry best practices as tools to help in primary goals of delivering the highest quality support to all of customers. Must have the ability to effectively communicate the process of obtaining medical records, while following state and federal guidelines. Will assist MyChart users with questions regarding navigation through the application, advise patients on what options are available in the application, assist with account activation and username or password issues. The HIM Call Center Representative will also research and troubleshoot complex situations and own the issue through resolution. Candidates must employ critical thinking, confidentiality, effective communication, customer focus, troubleshooting techniques and timely response. Excellent interpersonal skills, working well in a team environment as well as independently are required. Position is remote eligible after training and maintaining productivity standards - must be within 100 miles of Toledo.

Location: Remote with onsite training.