Job Title: Collections AnalystJob Description This individual will provide support and coordination to the billing function of our Accounts Receivable team. The primary focus of this position is to handle and collect on customers' past due accounts, manage a large book of accounts, provide invoices upon customer request, and resolve invoice disputes. Additionally, you will assist customers with tracking all returns and credits. Responsibilities + Manage a portfolio of accounts ranging between 1,000 - 4,000 customers. + Collect on accounts carrying high delinquencies and balances of less than $10,000. + Use 'Get Paid' system to follow a pre-defined strategy for emailing or calling customers as necessary. + Provide high-level customer service and respond to customer inquiries with a sense of urgency. + Assist customers with tracking returns and credits. + Resolve invoice disputes and provide requested invoices to customers. Essential Skills + Experience in collections, particularly B2B collections with large portfolios. + Strong customer service skills. + Proficiency in accounts receivable and reconciliation. + Comfortable with making collection calls. + Ability to handle account reconciliation and customer disputes. + Eagerness and excitement to learn. + Ability to multitask effectively. Additional Skills & Qualifications + Experience with collecting on large accounts. + Understanding of debt recovery collections. Work Environment This role is based in an office, team environment with ample growth opportunities. The company is considering implementing an internal points recognition system that allows employees to 'buy' items from an online store, ranging from small items like pens to large items like vacations. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.