Overview Bachelor degree required Six years of experience working in health information management Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment and growth Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization Perform and coordinate all electronic health record documentation reviews as required by Joint Commission, CMS, IDPH, HIPAA, and Medical Staff Rules and Regs to enhance the quality and completeness of documentation. Oversees release of information (ROI), amendment request and partner subpoena for deposition functions. Coordinates the Epic and OnBase document correction workflows. Coordinates Medical Record Committee meetings. Coordinates and performs the system-wide provider maintenance. Assumes responsibility for department in absence of HIS Supervisor/Director. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates the scheduling and follow-through of all clinical pertinence documentation reviews. Generates reports needed for department operation and to comply with all applicable laws and standards. Maintains, compiles, and distributes/presents results to appropriate committees, physicians, and staff. Develops and implements action plans and process improvement activities, as needed. Prepares training material and provides education to HIS staff, as well as other departments, regarding health information management, release of information, Joint Commission standards, Epic EMR, OnBase scanning and indexing, document corrections, provider database maintenance, etc. Prepares orientation materials and conducts new employee, medical staff, and student orientations. Writes, revises, and maintains department, hospital, and system administrative policies and procedures. Maintains and builds forms in the forms repository. Coordinates Record Committee meetings in conjunction with the physician chairperson. Prepares agenda, writes letters and minutes, performs necessary follow-up and maintains documentation of all actions. Prepares Medical Staff Rules and Regs revision requests, to be presented to MEC. Consults with legal counsel, compliance officer, medical staff and other staff concerning revisions. Oversees and coordinates the ROI function with the contracted ROI service. Serves as liaison with staff, legal counsel and Risk Management regarding ROI, LMR, and other compliance related issues. Oversees and coordinates requests for patient amendments and partner subpoenas for depositions. Assists with resolution and follow through of patient relation concerns and issues. Coordinates and performs the Epic and OnBase document correction workflows. Coordinates and performs system-wide Epic provider maintenance regarding provider on the fly and associated WQ’s. Works with departments and external offices and databases to verify accuracy of assigned providers and/or to identify the correct provider and demographic information. Supports and assists in all facets of department operations. Assumes supervisory responsibilities in the absence of department leadership and with charge responsibilities on an ongoing basis. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Other Competencies – Collects, researches and analyzes data; Designs work flows and procedures; Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics. Develops & coordinates projects, completes them on time and within budget; Writes clearly and informatively; Includes staff in planning, decision-making, facilitating and process improvement; Solicits and applies customer feedback (internal and external); Shows respect and sensitivity for cultural differences; Works with integrity and ethically; Treats others with respect and consideration regardless of their status or position; Manages competing demands; Commits to long hours of work when necessary to reach goals; Meets challenges with resourcefulness; Develops innovative approaches and ideas. EDUCATION & EXPERIENCE Advanced level of knowledge of health information management generally acquired through completion of an Associate’s Degree in Health Information Technology or Bachelor’s degree in Health Information Management or related field. Bachelor’s degree required. Additional coursework related to information systems technology and quality improvement activities preferred. 6 years progressively more responsible work experience in the health information management or related field. CERTIFICATION/LICENSURE Current registration with AHIMA; RHIA or RHIT preferred. ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES LANGUAGE SKILLS Excellent written and verbal communication skills, especially with internal and external providers, patients and partners from other clinical areas and departments. Ability to read and interpret professional journals, technical procedures, or governmental regulations. Ability to write/document procedure manuals, workflow processes and training materials. Ability to effectively prepare and present materials for training and presentations to individuals and groups. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as percentages and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of spreadsheet software, Microsoft Excel preferred, and word processing software, Microsoft Word preferred. Knowledge of patient information systems, 3M encoder, and report writing systems preferred. WORK ENVIRONMENT Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is frequently required to sit, handle, finger, feel, twist at the waist, lift up to 10 lbs from the floor up, talk, and hear. The employee is occasionally required to stand, walk, reach, climb, bend, squat, crouch, balance, and lift up to 20 pounds. Specific vision abilities required by this job include frequent close vision and occasional distance vision and the ability to adjust focus. LEVEL OF SUPERVISION Assumes supervisory responsibilities in the absence of department leadership and with charge responsibilities on an ongoing basis which may include: training employees; planning, assigning, and directing work; addressing complaints and resolving problems.