HL Home Preservation Officer Loan Operations Hillsboro, Oregon NA, Oregon **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. **About the Role:** Manages Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures. + Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication. + Maintain accurate record of past due accounts and collection efforts and continues with follow up actions. + Analyze borrowers’ financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu, and foreclosure. + Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication. + Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts. + Responsible for reviewing and tracking bankruptcy filings, payments, and other litigation items. + Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing. + Responsible for completing all investor and insurance loss claim forms through various channels including various investors. **About** **You:** + Bachelor’s degree in business, finance, or equivalent preferred. + 2-4 years of relevant mortgage loss mitigation experience.Experience and other skills may vary depending on the complexity of work and analysis required. + Proven ability to collect and analyze borrower income, assets, and current debt obligations to determine eligible financial hardship has been met. + Knowledge of two of the following third-party investors, Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA. + Demonstrate strong verbal and written communication skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships. + Possess strong analytical and problem-solving skills. + Proficient with personal computer and related software packages, including MS Office Word, and Excel, and other business machines. **Job Location(s):** Ability to work fully onsite at posted location(s). 9285 NE Tanasbourne Drive Hillsboro, OR 97124 **Our** **Benefits:** We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $26.00 to $33.00and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to** **Diversity** **:** Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] . **To Staffing and Recruiting Agencies:** Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submitprofiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.