Job Summary: Job Summary: + Scanning in tickets and assisting with patron ingress + Ticket Sales, both over the phone and walk-up Essential Functions: + Scanning in tickets for patrons coming to the venue + Cash Handling; Bank Procedures and Check-out Procedures + Maintain superior customer service both in person and over the phones + Answer phone with prompt and courteous attitude + Guest Relations + Will Call Window + Running Ticket Program on Computer for Sales + Processing Opening and Closing Paperwork + Knowledge of Talent and Entertainment + Have a positive attitude + Keep a clean, well-groomed appearance Job Qualifications: Required: + TABC Certification + Working Knowledge of Phone Handling, Cashiering, Customer Service + Entry level knowledge of basic computer operation and Point of Sales systems + Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail + Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment + Ability to type 30 wpm + High School Diploma Preferred: + Previous Ticketing experience + Working knowledge of Windows based PC programs Physical Demands/Working Environment: + Working environment is fast-paced. + Position requires repetitive use of arms for answering busy phones and typing. + Must be able to lift or move up to 25 lbs using proper lifting techniques This job description is a summary of duties that you as a TeamMember are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a TeamMember you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any TeamMember may be asked and expected to perform additional duties, responsibilities, or project with or without notice.