Basic Job Function Summary: Responsible for: the efficient and effective facilitation of referrals to the post-acute home infusion agency once identified in the acute care setting; the provision of education to patients/caregivers, acute care staff, including physicians, regarding services available from home infusion; and may also be involved in business development activities as they relate to business expansion or new program development.

Minimum Qualifications: • Bachelor’s degree in nursing (BSN) or Registered Nurse (RN) with equivalent experience required. • Current nursing license in the state of employment required; current Certified Registered Nurse Infusion (CRNI) credential or be willing to obtain. • Must have a minimum of two (2) years' experience in an acute care setting, excellent customer service skills. • Sales/marketing experience preferred. • Must have current Driver’s license and reliable transportation to and from work site. • Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program. • Well-developed oral and written communication skills.

Essential Functions: • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, coverage requirements, the Organizational Integrity Program, Code of Ethics, as well as agency policies and procedures and adheres in a manner that reflects honest, ethical, and professional behavior. • Maintains daily contact with case managers/discharge planners and units to offer assistance and assure that patients referred for services are followed up on in a timely and efficient manner. • Interacts with healthcare team members to answer any questions related to home infusion and community based services as they plan for patient discharges from the acute care setting.

Coordinates care for clients going home from the hospital who have chosen the agency’s services. • Reviews and gathers information from the hospital medical record, copying portions for transmission as needed. • Documents initial assessment of home infusion needs and potential plan for services in compliance with agency policy. • Arranges service in accordance with the established admission criteria, client care needs and client preference. • Utilizes interview, observation, and evaluation in assessing clients and applies clinical judgment, consistent with practice standards, in determining appropriate home infusion services and making recommendations to the physician and client. • Provides clients, and their families with proper education on the administration of home infusion services being requested. Provides client and family with written and/or verbal information as appropriate. • Makes appropriate referrals for evaluation/care to other services as needed, and coordinates care with others to ensure effective and efficient care is provided. • Sends client information to intake at agency, either electronically or manually. • Notifies hospitals of readmission and provides current information regarding client/family status. • Actively participates in branch quality assessment and improvement activities. Utilizes the principles and tools of Continuous Quality Improvement as an integral part of daily activities and team interactions. • Assists in the identification, development, and implementation of new programs/initiatives in order to meet client needs. Assists in further business development activities as assigned by the ED or Sales Manager • Accurately documents observation/assessment and interventions, pertaining to client continuing care management in accordance with agency policy and procedure utilizing the point of care information system as appropriate. • Takes appropriate steps to assure timely submission of client data to the office for follow up (by timely electronic transmission of data, or when appropriate by fax or mail). • Assists intake with client’s insurance verification, relays coverage information and explains financial responsibility. • Responsible for confidentiality of client and company information. • Meets established monthly or quarterly sales targets as set by the organization. • Develops and maintains positive working relationships with hospital discharge planning, clinical and medical staff offering home care information and assistance as appropriate. • Maintains communication regarding the client’s care/needs with the physician, intake/Team Leader, and family, as appropriate. • Develops and maintains effective ongoing communication processes for optimal distribution of information between units, among physicians, and other health team members across departments and within the acute care system. • Initiates and participates in case conferences when indicated with members of the health care team. • Visits physicians and other healthcare providers to inform them of agency services and develop referral relationships. • Mentoring and role modeling and consulting with clinical supervisor, and other clinical experts for guidance • Keeps current in area of expertise and assures that standards and practices within the agency reflect best practice within area of expertise. Maintains Certified Register Nurse Infusion (CRNI) credentialling. • Acts independently and responsibly to perform duties on a consistent basis and in a timely manner. • Demonstrates furthering professional growth through sharing knowledge with others (e.g., presenting at agency and/or community in-services, acting as preceptor to others). • Identifies with and demonstrates a commitment to the mission and values of Trinity Health. • Ensures that services are provided in a manner that supports continuous quality improvement, customer oriented focus, and quality client care outcomes. • Ensures that services are provided in a manner that supports a quality work environment for employees, as measured by participation in an employee satisfaction survey process. • Maintains positive interpersonal relationships with clients/families, other professionals, co-workers, and the public. Demonstrates exemplary customer service skills. • Considers individual differences, needs, and abilities of clients, families, and co-workers.

Mental and Physical Requirements: • Frequently lift, stands, and walks (35% of time) • Occasionally bend, stoop, and twist (10% of time). • Occasionally position and lift patients (10% of time). • Ability to perform continuously detailed tasks with frequent interruptions and work reprioritizations (90% of time). • Must be able to adapt to frequently changing work parameters. • Must be able to travel to various TH/THHS worksites or various work locations as required. Environment of Care: Maintains safe working environment for self, other employees, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to the position’s job duties. Organizational Code of Ethics: Each employee must know and adhere to the Organizational Code of Ethics and Compliance Program. These programs must be integrated and demonstrated in the various elements of the employee’s day-to-day role, decision-making, behaviors, and attitudes in accordance with stated standards

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.