Summary We are currently hiring a Home Care Director to join our team in Jacksonville, NC! LHC Group is a leader in post-acute care for our communities throughout the US. More hospitals, physicians and families choose LHC Group Home and Community Bases Services, because we are united by a single, shared purpose: "It's all about helping people." As the Home Care Director, you will, Exceed client family expectations, providing exemplary home-based care Ensure all staff are oriented/supported to be successful in their job performance Liaison between, staff, patients, medical community, and referral sources Operates agency to increase financial performance by meeting the growing home-based care needs in our local communities. If you are looking to make a difference in the day to day lives of those in our local communities that need us, we want to hear from you! Responsibilities Ensures that only qualified personnel are hired and that there are adequate staff to meet the patient’s needs. Operates the location within the company staffing model. Verifies licensure, certification, background checks and credentialing as required by law and policy prior to employment and annually thereafter. On an on-going basis, ensures all in-service and educational requirements are met annually and ensure maintenance of records to support competency of all personnel. Ensure the training and use of E.V.V. (Electronic Visit Verification) by the appropriate staff to achieve the compliance with state requirements and company goals. Ensures that all staff are oriented to all aspects of their position and monitors for compliance with performance expectations. Acts as a liaison between staff, patients, the medical community, referral sources and their direct supervisor and home office to ensure information is shared appropriately among the LHC Team. Performs staff conferences as needed and mandatory in-services including but not limited to monthly staff/safety meetings. Ensures that performance evaluations are completed timely and identifies and implements methods of professional development as needed. Ensures that patient and employee records are maintained in compliance with regulations and policy and ensures confidentiality and security of patient records. Documents all employee and patient related activities in a timely manner. Supervises daily office activities to ensure that effective and efficient operations are in place to provide quality service and assist as needed, including timely answering of phones, customer service and timely acceptance and admission of patients. Operates the agency so that it performs within budget and demonstrates week over week increase in billable hours. Reviews weekly operations reports, weekly metrics, productivity, and agency financial statements to ensure the organization is on target with budgeted goals. Follows up, addresses issues, and implements action plans as appropriate to meet goals. Ensures compliance with billing and payroll timelines. Ensures that all authorizations for services are obtained timely and entered into the billing system. Ensures that patients are scheduled for authorized hours and that all schedules are entered into the billing system on a timely basis. Responds to and effectively deals with patient and employee complaints and problems. Participates in the QAPI program. Ensures follow-up on any required action plans. Accessible and available during all hours in which services are being provided to patients. All other duties as assigned. Education and Experience In your role as Executive Director, you can expect: • Innovative technology • Strong performance culture • Personal and professional growth • Stable, strong processes • Collaborative, team-oriented support • Endless quality and precision-focused resources • Recognition and excellence rewards Receive competitive compensation and benefits including: • Health benefits • Matching 401(k) • Paid time off + holidays • Online continuing education • Employee assistance • Tuition reimbursement • Referral program • And much, much more! Here is your opportunity to channel the full extent of your knowledge, skills, ambition and experience on a daily basis. Inspire our patients and staff to progress each day as you: • Oversee patient care services and day-to-day operational needs • Continue to grow and expand patient services • Work in a culture that promotes quality and clinical compliance • Participate in team efforts to achieve agency and company goals • Responsible for hiring, performance evaluations, coaching and training • Analysis of financial metrics and key performance indicators • Point of contact for all state surveys and regulatory agencies Experience Desired One Year of Home and Community Based Services management experience preferred. 3-5 years relevant supervisory, clinical management experience License Requirements Current driver's license, vehicle insurance and access to a dependable vehicle. Skill Requirements Ability to work flexible hours as required to meet identified client's Ability to function in any home situation regardless of age, race, creed, color, sex, disability, or financial condition of the client. Able to work independently. Good communication, writing, and organizational Join our Team. Recruiters are ready to help you start a new and rewarding career with the LHC Group. Additional State Specific Requirements AR: Must be a registered nurse licensed in the state of practice with at least one (1) year of supervisory or administrative experience in home health care or related health provider program. FL: Must be a registered nurse licensed in the state of practice or an individual with at least one (1) year of supervisory or administrative experience in home health care or related health provider program. NC: Must be a registered nurse licensed in the state of practice or an individual who has two (2) years of supervisory or management experience in home care or any other licensed provider or an individual with a bachelor's degree in health, business or public administration science and at least one (1) year supervisory or management experience in home care or other licensed health care program. TX: Must be a registered nurse licensed in the state of practice with at least one (1) year management of supervisory experience in a health-related setting or a possess a high school diploma or general equivalency degree (GED) with two (2) years of management or supervisory experience in a health-related setting. Must not have been convicted of a felony or misdemeanor listed in Tag 97.601(b). Must have evidence of 8 clock hours of educational training in the administration of an agency within the 12 months preceding designation of position per Texas Administrative Code. MA, MD, NY, OH: No additional requirements.