JOB DESCRIPTION Position: Home Comfort & Commercial Fuels (HCCF) Dispatcher 190 Jefferson Road Rochester, NY Reports to: HCCF Director of Liquid Distribution Status: Fulltime, exempt $55k - $70k Resume required ESSENTIAL FUNCTIONS – Responsibilities include and are not limited to: + Execute the everyday dispatching of Delivery Drivers within the designated market. + Oversee the delivery drivers schedule and forecast workload. + Consistently provide outstanding customer service and a positive reputation within the community. + Maintain customer database to ensure current information. + Manage and maintain daily exception report. + Provide clear and concise communications with department managers, employees and customers. + Efficiently learn and utilize industry specific software. + Promote a culture of safety through daily communication, trainings, information/knowledge to employees. This includes about environmental safety measures and procedures; making sure employees follow all DOT, environmental, and company compliance 100% of the time. + Identify and manage through issues and ensure immediate action is taken to resolve the issue. + Utilize various in-truck technologies to help increase delivery efficiency and ensure safety standards are being met. + Manage and maintain vehicle maintenance records and the timely service of designated equipment to ensure that all vehicles adhere to company policies and procedures. + Must be able to remain in a stationary position 90% of the time. + Adhere to company policies and procedures 100% of the time. + Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone. + Seasonal “On-Call” during peak times of business. RESPONSIBILITIES – Responsibilities include and are not limited to: + Schedule and coordinate all delivery calls as calls are received. + Create dispatch tickets for all delivery requests and respond to all messages left overnight. + Dispatch Drivers and debrief them after completion of each shift. + Take incoming customer calls and dispatch in a timely manner - including after hours and weekends. + Maintain the on-call schedule for the drivers when applicable. + Ensure the appropriate use of company resources and assets. + Perform work functions within all safety guidelines at all times. + Report to work with minimal absenteeism or tardiness. + Attend job related training and informational seminars as requested/provided. + Perform other job related activities and special projects as assigned. + Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies where applicable. + Comply with company dress code 100% of the time. + Maintain confidentiality 100% of the time in regards to customer and company information. QUALIFICATIONS – Qualifications include and are not limited to: + Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail. + Proficiency in Microsoft Office Suite. + Ability to multitask and manage stressful situations. + 2-5 years industry specific experience preferred but not required. + Possess a high school/vocational school diploma or G.E.D. and related certification. + Possess a valid driver's license and ability to obtain a valid CDL with additional endorsements preferred but not required.