Description As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Home Equity Processor II, you will receive and evaluate documentation for loan applications and interact with customers to ensure necessary information is obtained, complete and accurate. Additionally, you will complete reviews within department standards, enter clear, concise comments, edit information and document application status on appropriate loan systems. Furthermore, it is expected that you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. In addition to utilizing professional oral and written skills, you should meet department productivity and quality standards within department turn time standards, and apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.). Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! Review submitted documentation to ensure compliance with bank requirements. *Follow-up and review routine documentation (paystubs/tax returns/w2’s/trust documents/home owners/flood etc requirements with customers, loan officers, branches and other financial institutions. *Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems *Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. *Meet department productivity and quality standards within department turn-time standards. *Reviews title/appraisal/flood reports, contacts customers, home loan advisors and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. *Must have excellent oral communication skills knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. *Required to meet department productivity and quality standards. *Strong phone skills required** Qualifications, Education, Certifications and/or Other Professional Credentials * High School Graduate or Equivalent * Proficient in PC skills * 2-3 years Mortgage/Home Equity Processing Experience * Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites * Experience in oral and written communication with internal and external customers Hours & Work Schedule + Hours per Week: 40 (plus OT) when needed + Work Schedule: Monday- Friday 8-5 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/24/2025