Overview

The Home Health Aide Supervisor supervises HHAs delivering service to clients in the home care setting and to coordinate all related administrative responsibilities.

Responsibilities

Assigns HHAs to deliver requested service to VNS clientsEnsures the delivery of high quality service by supervising activities of assigned HHA staffMaintains compliance of HHAs with corporate policies, state regulations, and contractual requirementsInitiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective mannerEncourages and develops on-going communication with HHA staff, field supervision nurses, VNS Home Care staff and clients by identifying and resolving issues which affect service delivery in a customer service mannerEvaluates the administrative performance of HHAsResponsible for maintaining or growing caseload depending on resource availabilityDevelopment and implementation of procedures as necessary to maximize operational efficiency and effectivenessContributes to team effort by accomplishing work results as needed.
Qualifications

Education:     High School Diploma or equivalency required. Bachelor’s degree preferred.

Experience:   Two (2) years related work experience, which must include:

                        Customer Service and Organizational/administrative skills and

                        Problem-solving abilities.