Description At Citizen’s, we’re more than a bank, and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! The Home Mortgage Operations Execution Sr Professional works closely with Sales/Operations colleagues and leaders, Portfolio Administration, Credit Administration, Product Support, Quality Control, Investor Relations, Risk, Legal and Technology teams to drive quality, efficiency and consistency in Operations/Underwriting while keeping the customer at the center of all we do. You will update leaders and peers on key business changes, quantify data, logistics, and project information. Lastly, you will develop and implement operational strategy by creating, deploying and measuring processes while ensuring that the results are monitored. Most importantly, when you’re a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! Primary responsibilities include + Primary focus of role is on day-to-day underwriting and operational execution, with occasional contribution to broader planning within area of expertise. + Oversees and monitors underwriting and operational quality to ensure adherence to guidelines and procedures and provides feedback to colleagues and management + Performs targeted quality oversight in scenarios where negative attribute or underwriter trends exist. + Helps to identify and improve defect trends in loan delivery, government insuring and/or post-closing + Serves as point of escalation for questions internally and works with Underwriting Director to disseminate learnings more broadly. + Serves as subject matter expert for Retail/Correspondent origination systems to identify areas of opportunity, including monitoring applicable manual processes + Supports management in their efforts to improve loan quality and operational efficiency + Provides support on process improvements, procedural updates and technical implementation of business strategies. Qualifications, Education, Certifications and/or Other Professional Credentials + Minimum 5-8 years Underwriting Experience + Portfolio and Jumbo experience required + Management experience preferred + Thorough knowledge of FNMA, FHLMC, FHA and VA Underwriting Guidelines, DE Required (LAPP preferred) Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday The salary range for this position is $86,000 - $115,000/year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. ​ We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/24/2024