Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead Home Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

RESPONSIBILITIES Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners. Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director. Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh. Perform initial validation “smoke” test hosted by Corporate Implementation team. Facilitate training for all Home Shopping employees, including “on-demand” employees. Ensure all Home Shopping employees are following proper processes and procedures. Ensure customer satisfaction with the Home Shopping experience. Ensure all orders are shopped and staged on time prior to customer arrival time. Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).

 

Facilitate store employee awareness, have Home Shopping huddles throughout the day. Ensure service centric customer facing employees can answer all Home Shopping FAQ’s. Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers. Facilitate customer awareness of Home Shopping services. Drive sales visiting neighboring businesses explaining Home Shopping services.

 

 

QUALIFICATIONS

SKILLS AND EXPERIENCE:

 

Excellent customer service skills. Possess good communication skills, both verbal and written. Strong teamwork and interpersonal skills. Possess leadership skills and the ability to influence the work of others. Must be able to motivate team members to achieve department goals. Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

 

 

PHYSICAL ENVIRONMENT:  

 

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.  Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds. Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.  Possess ability to concentrate and deal with frequent interruptions. Willingness to work independently in a fast-paced environment.