Job Description Insight Global is hiring for a Warranty Supervisor for one of the countrys leading Home Builders to diagnose and analyze problems with new home builds and work with contractors and partners to provide solutions. We are looking for someone who enjoys solving customer problems, thrives in settings where you need to problem-solve, and understands how to diagnose the cause of issues within a Residential or Commercial structure. Your responsibilities will include: - Schedule and perform final inspections after a customer's new home settlement - Reply to incoming customer calls within 24 hours and provide prompt resolution of customer concerns - Review service issues related to production technique and products, providing recommendations for improvement when appropriate - Provide status updates to division management team weekly - Coordinate service and fixes with approved contractors, suppliers, and vendors to ensure the tickets get resolved - Train the Production Management team on potential issues to look out for during the build process to mitigate recurring issues coming through to the Warranty department. This Salary for this position is between $65,000 and $85,000 depending on experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 2+ years of experience in Construction at some level; could be a trade, could be residential builds, could be commercial development as well. - Active Drivers License and the ability to drive across the DC and surrounding Maryland areas to inspect issues in the homes that have active cases. - Excellent people/communication skills; you will be talking with and visiting the homes of the customers and will be a liaison for fixing their problem. - Residential troubleshooting knowledge - Leadership experience. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.