Humana Healthy Horizons in Virginia is seeking a Homeless Services Liaison (Care Management Support Professional 1) who plays a critical role in ensuring that Medicaid beneficiaries experiencing homelessness receive the necessary support and services. This position involves collaborating with community-based organizations, healthcare providers, and government agencies to address the unique needs of homeless individuals and connect them with appropriate resources.
The Homeless Services Liaison (Care Management Support Professional 1) will serve an important role within the Equitable Population Health Management (EPHM) team to support members experiencing homelessness or at risk of homelessness with in-person assistance. The Homeless Services Liaison (Care Management Support Professional 1) will work as part of the Community Engagement team and coordinate with Humana’s Care Managers and Care Extenders (Care Managers, CHWs, Housing Specialists, and HRSN Coordinators) to achieve care management goals and specific initiatives related to members experiencing homelessness.
Outreach and Engagement:
Identify and engage with homeless individuals who are eligible for Medicaid.Establish relationships with shelters, outreach programs, and other community partners to facilitate referrals.Creates and maintains a housing resource guide that provides information on available support from social service agencies and community programs.Assessment and Coordination:
Conduct intake interviews and comprehensive assessments of homeless beneficiaries’ physical, behavioral, and social needs.Collaborate with case managers, social workers, and healthcare providers to develop individualized care plans.Coordinate services such as medical care, mental health treatment, substance abuse counseling, and housing assistance.Advocacy and Education:
Advocate for homeless beneficiaries within the Medicaid system.Educate healthcare providers and staff on the unique challenges faced by homeless individuals.Promote awareness of available Medicaid benefits and services.Assist members in the development of a solution-focused, goal-oriented action plan that will promote permanent housing sustainability.Data Collection and Reporting:
Collect and analyze data related to homeless beneficiaries’ utilization of Medicaid services.Prepare reports for management and regulatory agencies.Use data to identify trends and areas for improvement.Maintain accurate encounter logs and outcome reports for each member.Policy and Program Development:
Stay informed about Medicaid policies and regulations related to homelessness.Provide input on program development and policy changes.Collaborate with other liaisons and stakeholders to enhance services.Establish a policy/resource for mediation and advocacy with landlords on our members behalf.Use your skills to make an impact
Required Qualifications
Must reside in the Commonwealth of Virginia.Bachelor’s degree in social work, public health, or a related field.Two (2) years’ work experience for a public agency or related work in social services, community services, or case management fields.Experience working with homeless populations and knowledge of commonwealth-specific community resources.Demonstrated ability to constructively work with persons in crisis situations.Strong decision-making skills regarding own work approach/priorities, and work assignments, standards and resources.This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.Must be able to travel throughout the Commonwealth of Virginia.This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.Preferred Qualifications
Master’s degree.Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See the "Additional Information" section on language testing.Knowledge of and experience with relevant Housing and Urban Development (HUD) regulations and affordable housing financing.Previous experience tracking, analyzing, and reporting on Commonwealth and Federal changes to homelessness and community development programs.Additional Information
Workstyle: This is a remote position that will require you to travel.Travel: Up to 25% of the time to Humana Healthy Horizons office in Glen Allen, VA for collaboration and face to face meetings as well as field interactions with staff, providers, members, and their families.Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.WAH Internet Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.