Homestay Compliance Coordinator
EF Oxford
Full-time/Permanent
Become a vital part of the EF Oxford campus team, helping to elevate accommodation standards and enhance customer satisfaction. In this compliance-driven role, you'll ensure that EF policies and British Council accreditation requirements are met, providing students with a safe and welcoming environment throughout their educational journey.
Careers at EF | Open the world with us
EF Education First’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your Role
We are looking for a dynamic individual with attention to detail and enthusiasm to continue to improve accommodation standards and increase customer satisfaction. You will work together with the Accommodation team ensuring that all our admin and documents are up to date for host families and staff, in accordance with EF policy and British Council.
Ensuring an elevated level of record-keeping in a fast-paced environment will be one of your highest priorities. You will have the ability to build strong relationships with host families and help them complete all paperwork by phone or when visiting hosts. Ensuring the quality of our accommodation provision to our customers will be an essential part of the role.
Responsibilities
Meets compliance targets while enhancing the quality of homestay provisionMaintains an adequate supply of homestay beds to accommodate peak-season demandConfirms all documentation is complete following host family visits and throughout registrationVerifies hosts are properly vetted when accommodating students under 18Processes all background checksEnsure all health and safety requirements, accreditation and local laws are adhered toSends weekly statistics to the Homestay ManagerRaises any concerns to the Homestay Manager Assists in re-registering existing families once a yearEnsures any communication with students and hosts is logged Promotes the best image of the school in the local community through contact with local hosts, suppliers, and other community contacts Shares emergency on call duties with other school staff
Requirements
Highly motivated, energetic and positive with a sociable and outgoing personalityFriendly and approachable manner, not afraid to speak to strangersHighly organised and thorough, able to use initiative and work unsupervisedA flexible approach to work and hours of work undertaken is essentialAbility to handle difficult situations with ease and acts positively under pressurePassionate about providing outstanding customer serviceHave the right to live and work in the UKAll offers are subject to a clear DBS check and two references
Why you will enjoy life at EF
Continuous professional development for all staffWork in a truly international environmentRegular social eventsAmbition is nurtured and fast-tracked career enhancement opportunities are providedStaff are encouraged to innovate, take ownership of their ideas and bring them to fruitionGlobal career opportunitiesAccess to EF Hello language learningPrivate health insuranceLife insuranceCycle to work scheme
EF Education First – Our History and Values
Career Progression at EF
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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