Homewood Suites Lawrenceville
1775 North Brown Rd.  
Lawrenceville, GA 30043  

Position Summary   

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.    

Responsibilities   

Providing information to guests about hotel services, facilities, and other amenities  Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)  Entering/changing reservations information on the computer  Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts  Informing housekeeping department about room status/availability  Selling rooms to “walk in” customers  Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members  Operating hotel switchboard  Cleaning the front desk area  Maintaining daily logs  Balancing shift work and cash drawers  Stocking hotel store with products in an effective and attractive manner  Knowledge of and ability to perform shuttle/van driver responsibilities as needed   

Requirements   

Prior front desk and/or customer service experience is preferred  Customer-service oriented and excellent interpersonal skills  Strong initiative and work ethic  Punctual, reliable, and regular attendance  Strong attention to detail  Ability to work in a fast-paced environment  Excellent communication skills – verbal and written  Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways  Valid driver’s license and Department of Motor Vehicles Report (if applicable)  Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle