HOOS ENFORCEMENT OFFICER TRAINING PROGRAM

The HOOS Enforcement Officer Training Program provides structured coursework and paid on-the-job training as a full-time, benefitted Enforcement Officer with the University of Virginia’s Department of Parking and Transportation. Enforcement Officers’ daily tasks include utilizing license plate reader (LPR) devices to write citations, assisting as a garage ambassador, sign shop worker, or with maintenance staff. Upon completion of training, employees will have been onboarded at UVA, completed safety and security training and basic computer skills instruction, and have the necessary workplace and customer service skills to serve as an Enforcement Officer. After training, employees will undergo additional on-the-job training.

Paid training includes:

· Orientation, Onboarding, and Benefits

· Safety and Security Training – threat assessment, active bystander, de-escalation, blood and body fluid hazards, biological hazards, etc.

· Workplace Readiness Training – customer service, dealing with upset customers, time management, teamwork, problem-solving, conflict resolution, professional etiquette, personal well-being, etc.

· Basic Computer Skills Training – basic computer and mobile device usage, navigating Workday for work-related functions, etc.

· Program participants will receive the following certifications: American Red Cross CPR/First Aid and Blood Borne Pathogens and numerous LinkedIn and Coursera certificates.

Training will take place from 8:30am to 5:00pm from October 28, 2024 to November 8, 2024.

The Department of Business Services at the University of Virginia (UVA) seeks applications for Enforcement Officer to join the Department of Parking & Transportation. Over its first two hundred years, the University of Virginia has been at the forefront of producing global citizen leaders, groundbreaking research and scholarship, and world-class patient care. As the University enters its third century, we continuously seek to define and redefine ourselves, motivated by our shared passion for discovery, innovation, community, service, and social justice. One of the University’s top priorities is to create a living, learning, and work environment that supports—and challenges—our academic community. To achieve its mission, the University must be a place in which all faculty, students, and staff are active participants in its work, where those groups historically excluded from participation in University life are present in numbers that prevent isolation of the spirit and of the mind, and where each individual is conscious of how they contribute to the creation and dissemination of knowledge that enhances the well-being of our community, our state, our nation, and the world.

Enforcement at UVA Parking & Transportation is an integral part of the University’s functionality. As an Enforcement Officer, your daily tasks may include utilizing license plate reader (LPR) devices to write citations, assisting as a garage ambassador, sign shop worker or assisting our maintenance staff. The successful candidate(s) will also possess excellent frontline customer service skills as you are the face of Parking at UVA.

Minimum Qualifications:

· High school diploma or equivalent required.

· At least 8 months of prior work experience required. Experience gained during part-time work as a student may be considered. Experience does NOT have to be driving-related.

· A valid Driver's license is required with a Department of Motor Vehicles (DMV) driving record points balance of 0 or better.

Preferred Qualifications:

Fluency in Spanish preferred

Attention to detail

Experience with data entry on computers/mobile phones

Previous customer service/outside sales experience is preferred

Demonstrated independent and critical thinking skills

This position is located in Charlottesville, VA.

The anticipated hiring range is $19.00 - $22.00 hourly, dependent upon education and experience. This is a non-exempt level, benefitted position.

For more information on the benefits at UVA, visit hr.virginia.edu/benefits.

Employee benefits package highlights include:

· 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave

· Health plan with options to meet healthcare and financial needs

· Retirement through the Virginia Retirement System

· Tuition and professional development benefits

· Employee wellness program featuring activities to earn up to $500/year

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. A completed pre-employment health screen is required for this position prior to employment.

Physical Demands:

Safe operation of a state vehicle requires sustained sitting, driving, use of both hands, use of either hand, fine finger manipulation, and wrist movement. This position requires walking, in/out movement from vehicle, standing, and working in inclement weather conditions. The position requires traveling around the bus lot, driving a transit unit, manipulating cleaning equipment, and lifting equipment or parts as necessary.

Work performed during special events and as part of servicing the equipment requires standing, traveling, and the potential for bending, lifting, and carrying.

All of these physical requirements should be considered essential to the position.

To Apply:

Apply here. Internal applicants must apply through their UVA Workday profile.  Complete the application, and upload the following required materials:

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu.

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

The position requires traveling around the bus lot, driving a transit unit, manipulating cleaning equipment, and lifting equipment or parts as necessary.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.