HOPE HAVEN SHELTER COORDINATOR Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) Job Type Full-time Description Position Data: Title: Hope Haven Shelter Coordinator Grade: 9 Exempt:XNon-Exempt: Reports to: Homelessness Services Manager Basic Function or Position Summary: Administers the day-to-day operations and program compliance of the Hope Haven’s WomenShelter. Hours per week 35: Monday - Friday 8:00am to 4:00pm. Salary $22.77/hourly Security Clearance:Level 6 V, A, C, R Requirements Position Responsibilities and Specific Duties: + Provides general supervision of resident services, including admission, transfer, discharge, coordination of community activities and services, and management of related program activities. + Ensure protection of residents’ rights as per 18 NYCRR Part 481.12, and development of appropriate mechanisms for their protection. + Responsible for site licensing and regulatory compliance, including emergency shelter operational plan. + Promotes quality services to residents that are based on best practices in trauma-informed care, cultural competency, and LGBTQ sensitivity. + Provides on-call coverage as needed in coordination with supervisor. + Provides coverage on schedule as needed. + Works with team on PR and recruitment strategies; community relations + Maintains current knowledge of and assures regulatory and procedural compliance + Develops and keeps procedures and protocols current; implements designated management systems. + Assists with providing and developing trainings and orientation to service area staff + Promotes agency wide integrated service delivery strategies. + Participates in designated Coalitions. + Fosters positive relationships with peers, funder, licensors, staff, subcontractors, and community partners + Monitors identified service area budgets; assists Supervisor to develop new or renewed budgets. + Facilitates and participates in meetings as designated. + Fosters ongoing, integrated, comprehensive service delivery model with other COI services. + Coordinates designated functions of the MOU and MOA process. + Facilitates standardization of systems and processes within service area and division. + Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area. + Promotes positive agency, division, and service area image. + Other duties as assigned by supervisor. Building Manager Duties: + Oversees petty cash, if applicable + Conducts/coordinates evacuation/lockdown drills a minimum of annually or as is required by licensing or regulatory entity; completes documentation of drill and forwards to appropriate person(s) + Maintains a current list of office occupancy in the building (includes staff name, office number, and program to be charged) and updates list quarterly & forwards to finance or as is indicated + Oversees general building work orders; acts a liaison to B & G’s supervisor reports physical building/or property concerns and reviews/ approves maintenance requests + Tracks & distributes keys and key fobs; maintains list of staff that have keys to building + Maintains list of security codes; oversees security cameras reports any operating problems + Completes/reviews/submits incident/accident reports re: incidents that occur in building within required timeframes and in compliance with OTDA regulations + If applicable, supervises building receptionist – arranges for adequate reception back-up + Reports any major/serious incidents, issues, concerns to CEO – completes an event record when indicated. Key Working Relationships: A. Internal: Housing and Community Development Director, Housing and Community Development Deputy Director, Homeless Services Manager, Housing Staff, Building & Grounds Manager, and Navigators B. External: Funders, Community Providers and Partners. Supervisory Scope: A. Number of staff supervised: 1-5 B. Titles supervised: Housing Support Specialists Organizational Responsibilities: + Adheres to all policies and procedures. + Attends appropriate in-services/trainings + Attends all required meetings + Data collection, analysis & reporting as required + Participation in management systems and functions internally and externally + Participates in organizational committee structures as appropriate. Physical: + Ability to lift up to and including 10-25 pounds of physical effort. Knowledge, Skills Required: + Associate degree in the Human Service or Social Work field required; Bachelor’s degree in the Human Services or Social Work field preferred. + Two years of human services experience required; at least one year of experience working with homeless adults preferred. + Two years prior supervisory experience required. + Awareness of and sensitivity to the needs of the homeless; demonstrates respect for cultural differences. + Strong computer skills with emphasis on word, excel, google docs and databases. + Strong communication, motivational, and interpersonal skills. + Strong leadership skills. Special Requirements, if any: + Must be able to provide consistent even tempered customer service at all times. + Must be at least 21 years of age. + Ability to work flexible hours. + Valid Driver’s license + Reliable transportation + Ability to travel throughout the county. + Pre-employment physical exam and TB testing + Ability to obtain and maintain physical exam annually + Works compassionately with a diverse population. + Experience navigating community programs.