DEPARTMENT:               Social Services

POSITION TITLE:         HOPE Village Case Manager

STATUS:                          Regular-Full Time/Non-exempt 

GENERAL STATEMENT :
The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

• BA Degree in Social Work preferred.
• 2 years of demonstrated experience in case management and or related social services.
• Demonstrates strong understanding of: Housing First, Coordinated Entry (CEA), Rapid Rehousing (RRH), City, County, and Partner Agency Human services
• Strong Human relations skills; trauma-informed care; community building, and motivational interviewing.
• Competent in HMIS entries, exits, and reporting.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Self-starter, persuasive, and compassionate.
• Understanding of basic conflict resolution.
• Team player.
• Detail-oriented, highly organized, and multitasking.
• Strong use of the English language in verbal and written communication.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Client-centered mindset.
• Strong analytical and research skills.
• General knowledge of business protocols
• Strong commitment to keeping client information confidential.
• Broad and up to date knowledge of community-based resources (e.g. housing, employment placement services, access to medical & dental services, etc.)
• Must successfully pass the background/reference check process
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
• Complete safety orientation and comply with L/I requirements regarding chemicals and hazardous waste
• Obtain documentation of current TB test.
• Complete the Bloodborne Pathogen training within 90 days of employment.

SOFTWARE-RELATED SKILLS:

• Expertise in Outlook, Microsoft Word, and Excel required
• Demonstrates expertise in web resources and navigation
• Working knowledge of integrated database applications and/or ability to use new software programs with basic training
• Competent in HMIS entries, exits, and reporting

SCOPE OF POSITION:

The HOPE Village Case Manager is a client-centered advocate with a primary objective of aiding individuals in overcoming barriers to stability and housing readiness. The Case Manager strives to provide and resource the client with the assistance needed to address each household’s immediate housing crisis. The Case Manager is an expert in identifying and connecting clients to other appropriate mainstream resources and services in the community that aid in stabilization and lead to housing readiness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• In coordination with the site manager, the case manager will perform the intake of program participants and establish a service delivery timeline.
• Create and update Individual Service Plans informed through weekly strengths-based case management meetings.
• Coordinate with Housing Navigator to refer participants ready to engage in housing search services.
• Work with other agencies/case managers to provide proper support around barriers to housing based on assessments and case management.
• Maintain weekly contact with clients while they are working on their housing assessment and housing readiness plan.
• Provide expert case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering self-sufficiency.
• Provide formal and informal referral services to community resources.
• Coordinates services with other agencies as needed for behavioral health support, employment security, substance abuse programs, vocational training
• Participates in unit staff meetings and in applicable training as assigned;
• Maintains client case records, Well-Sky social services system, HMIS, and required forms and reports are maintained in the prescribed format.
• Performs other administrative and operational functions as requested

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 45 lbs (usually file boxes)
• Ability to understand written information

Driver Requirements:

Must have a valid WA state Driver's License. Must be able to pass WA MVR screening . Must be able to drive own or TSA vehicle( Based on availability)  Must be able to pass in-house driver training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost.  Employees are covered by an employer paid life insurance policy.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time. 

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

SUPERVISOR: HOPE Village Site Manager

Working Conditions:  Work is primarily conducted in a sheltered environment, with occasional outdoor duties. The indoor setting ensures a consistent and predictable work environment, free from the discomfort of inclement weather changes. However, some discomfort may be related to noise, dust, dirt, and similar factors. For the occasional outdoor tasks, please dress according to the weather forecast.

The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization’s needs or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission.

Work Schedule / Location:  This position is located at our shelter in Longview, Washington. This a full-time role, and the schedule will be provided on the first day of employment. 

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required.  The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal