Summary The Hospice Clinical Support Team Lead is responsible for after hours, holiday, and weekend call coverage as well as providing oversight for the department schedule in assigned team. Responsibilities Maintains appropriate staffing to meet business needs and ensure customer satisfaction. Oversees and supports Clinical Support operations ensuring they are escalated and completed as outlined in the triage protocols and best practices. Available to step into the role of a Clinical Support Specialist as needed in emergent situations. Responsible to handle calls from patients and/or family members and respond appropriately including accurate assessment of concerns or complaints and ensuring focus on the delivery of high quality, patient-focused, compassionate care. Responsible for timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record. Knowledge of end-of-life symptom management and pain control to effectively address the needs of patients in a crisis. Knowledge of and adherence to basic triage protocols and best practices to guideand address the needs of patients in a crisis. Responsible for coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families. Will maintain education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services. Exhibits exemplary communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals. Facilitates orientation of new personnel as assigned. Knowledge of and adherence to all policies, procedures and LHC Standards of Behavior. Other duties as assigned. Education and Experience Must be a licensed Registered Nurse in good standing with no restrictions in all states of practice. Compact licensure preferred. Must have two (2) years’ experience as a Registered Nurse with at least one year of direct patient care in a hospice, home health or oncology setting. Previous leadership experience in Hospice of at least one (1) year preferred. Company Overview LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic. LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.