Hospice Community Relations Representative - Athens
PruittHealth
**JOB PURPOSE:**
A sales professional whose primary function is to develop early and appropriate referrals by creating and sustaining business partnerships with referral sources.
**KEY RESPONSIBILITIES:**
• Demonstration of the principles of the sales process in a health care environment.
• Ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long term business relationships.
• Ability to develop clinical knowledge base to support sales activities.
• Ability to effectively communicate both verbally and in writing with the different disciplines in the health care field.
• Reliable and appropriate transportation required.
• Ability to identify and develop new referral sources.
• Develop, implement and evaluate quarterly and annual territory plans, strategies and actions to achieve negotiated goals.
• Develop business relationships by making effective sales contacts and presentations.
• Maintain professional and clinical competence.
• Build relationships with the United Home Care staff teams to ensure the establishment of effective communication with referral sources and the staff teams.
• Performs other duties as required by supervisor.
• Analyze territory, establish sales goals, and write sales plan.
• Identify territory assumptions which may influence the achievement of sales goals.
• Identify key referring physicians.
• Identify key referring personnel in hospital, nursing homes, and managed care operations.
• Identify existing relationships with competitive Home Care organizations, hospitals, nursing homes and physicians.
• Determine vulnerabilities of competitive relationships and set targets.
• Identify case management, HMO, PPO, insurance companies and other payer referral sources.
• Obtain input from Administrator & staff team regarding plan development and implementation.
• Develop specialty markets and plan of action.
• Communicate written plan to Executive Director of Sales and Community Relations development Coordinator.
• Monitor, evaluate and adjust the plan as needed.
• Evaluate performance against the plan.
• Complete and submit activity reports as requested by Community Relations Development Coordinator.
• Develop plan for accounts management with input from staff teams.
• Establish objectives for each call and evaluate results.
• Implement strategies and actions which include effective sales calls, presentations, and use of collateral materials.
• Coordinate efforts with Administrator.
• Support and participate in promotional activities.
• Personally contact old and new referral sources.
• Plan daily activities to effectively and efficiently manage time and maximize productivity.
• Complete call reports.
• Involve management when necessary.
• Document and report complaints and service related issues.
• Read clinical journals. Read sales and professional journals. Read internal information, policies, publications, bulletins, etc.
• Attend relevant meetings and events in the community & United Home Care Office.
• Join and participate in appropriate organizations and associations.
• Assess training needs with Community Relations Development Coordinator and develop a written plan to enhance knowledge and skills.
• Implement, modify and evaluate the written plan for self-development.
\#CB
**MINIMUM EDUCATION REQUIRED:**
Bachelor degree, preferred
**MINIMUM EXPERIENCE REQUIRED:**
Five (5) years’ experience in Healthcare Sales/Marketing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
**ADDITIONAL QUALIFICATIONS: (Preferred qualifications)**
• Attendance – must maintain timely, regular attendance.
• Punctuality.
• Professional appearance.
• Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers
questions when appropriate in a professional manner.
**KNOWLEDGE, SKILLS, ABILITIES:**
• Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.
• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.
• Attend and participate in mandatory inservices.
• Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
• Comply with corporate compliance program.
• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
• Follow established safety procedures when performing tasks and/or working with equipment.
• Perform other related duties as necessary and as directed by supervisor.
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._
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