UPMC Family Hospice is hiring a Hospice Volunteer Coordinator to join their team supporting Erie County. This is a daylight, Monday-Friday position.
The hospice volunteer coordinator manages the volunteer component of the hospice program. She/he is accountable for directing and evaluating volunteers in all service areas: home care, bereavement, spiritual, clerical, and fundraising. In conjunction with other members of the hospice team, She/he plays a definitive role in community relations through recruiting, orienting, and training of all volunteers.

Responsibilities:

Assign volunteers to hospice patients promptly based on the identified needs of the patients and the volunteer’s capabilities Ensures the compatibility of the volunteer and patient/caregiver Possesses the ability to obtain and interpret information for assigned volunteers considering age-specific needs Assures that the volunteer has the needed information to meet the needs of the patient/caregiver Notifies the assigned volunteer when there are changes in the patient’s condition, and level of care and upon the patient’s death Ensures that the volunteer is meeting the identified needs of the patient/caregivers Assists with oversight of the volunteer portion of the bereavement program Attend compliance training and adhere to the organization’s standards of conduct, policies, and procedures Plays an active role in the interdisciplinary team by ensuring that all team members are informed of the volunteer services provided to the patients/families and the ability of the volunteer to meet the needs of the patient /caregiver. Consults and coordinates services with other disciplines Performs duties and job responsibilities in a fashion that coincides with the service management philosophy of the organization towards patients, visitors, staff, peers, physicians, and other departments within the organization Identifies, develops, and participates in process improvement opportunities within the hospice agency that will enhance the quality of the services provided Focuses on customer service and continually strives to perform the duties of the job in a manner that will result in optimal patient satisfaction Utilizes innovative approaches to recruiting and retaining volunteers. Provides orientation and continued education to all volunteers that are consistent with industry standards Provides direction and oversight for the bereavement program as applicable Supports and guides volunteer services as needed to meet patients’ and caregiver’s needs Maintains record of use of volunteers for patient care and administrative services, including the type of services performed and volunteers’ time to ensure that 5% of the patient care time is being provided by volunteers. Estimates the cost savings to the hospice. Identifies, investigates, and recommends solutions to organizational issues Proven ability to facilitate change