**Employment Type:** Full time **Shift:** Day Shift **Description:** At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family. • Benefits from Day One • Daily Pay • Career Development • Tuition Reimbursement • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC) • Referral Rewards **Full-Time:** Monday - Friday, 12:30 PM - 9:00 PM Rotating between Loyola, Gottlieb, and MacNeal **Job Overview:** We are seeking a fluent bilingual (Spanish/English) professional for a full-time receptionist position at Loyola University Medical Center. This individual will serve as the primary point of contact at the Hospital Main Entrance and Surgical Waiting Room, ensuring seamless operations by providing exceptional service to patients, families, and visitors. **Key Responsibilities:** **1. Communication and Customer Service:** + Provide information regarding patient locations and status. + Screen visitors to ensure compliance with privacy regulations. + Answer phone calls, addressing inquiries about campus directions or transferring calls to the appropriate departments. + Relay relevant clinical information to customers and assist in addressing client needs by offering informed options for their Loyola visit. **2. Escorting and Navigation Assistance:** + Direct or escort patients and visitors to test and treatment areas. + Assign pagers to surgical visitors and collect contact information to monitor their location. **3. Problem Resolution:** + Recognize and address customer concerns, confusion, or anxiety by providing information, solutions, and service initiatives. + Assist with initial resolution of client complaints and escalate issues when necessary by contacting internal resources such as Patient Relations, chaplains, social workers, security, or housekeeping. **4. Additional Duties:** + Serve as a concierge, including providing wheelchair assistance and physical aid to patients and visitors requiring help entering/exiting transportation. + Participate in ongoing training, in-service programs, and continuing education to meet personal, departmental, and organizational goals. + Cheerfully perform other duties as assigned to support the team and organizational success. **Minimum Education:** **Required: Associate degree** OR equivalent training acquired via work experience or education; Bachelor's degree preferred. **Specify Degree(s):** Communication, Psychology, Hospitality **Minimum Experience:** 1-2 years of previous job-related experience required; 3-5 years preferred Pay Range: $15.66 - $21.10 per hour _Actual compensation will fall within the range_ _but_ _may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._ Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf) **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran