$20-22/hr Amergis Healthcare Staffing is looking for qualified Telephone Operators to be responsible for efficiently managing incoming and outgoing telephone calls within a Hospital call center. They serve as the first point of contact for callers, providing information, directing calls to the appropriate individuals or departments, and ensuring a positive and professional customer experience. - Bilingual Preferred - Day Shift - 9A - 5:30P - Evening Shift - 2P - 10:30P - Weekly Pay - 1 year of experience in a medical setting required Key Responsibilities: + Answering Calls: Receive incoming calls promptly and courteously, providing a professional and friendly greeting. Listen attentively to callers, understand their inquiries or concerns, and assist them accordingly. + Call Routing and Transfers: Determine the purpose of each call and accurately direct it to the appropriate person or department. Use internal phone directories and other resources to ensure calls reach the intended recipient in a timely manner. Handle call transfers efficiently and inform callers about the transfer process. + Providing Information: Respond to inquiries from callers, providing accurate and helpful information about the organization, its services, and its products. Maintain up-to-date knowledge of the organization's offerings and any relevant policies or procedures. + Message Taking: Record detailed and accurate messages for callers when the intended recipient is unavailable. Include caller's name, contact information, and the purpose of the call. Relay messages promptly and accurately to the appropriate individuals. + Call Logging and Documentation: Document relevant information related to calls, such as caller details, purpose of calls, and any actions taken. Maintain accurate records for future reference or reporting purposes. + Handling Emergency Calls: Respond calmly and efficiently to emergency calls, following established protocols and procedures. Initiate appropriate actions to ensure the safety and well-being of the caller and coordinate with relevant authorities if necessary. + Telephone Equipment Operation: Operate telephone systems, including managing multiple incoming lines, placing callers on hold, transferring calls, and using various features and functionalities of the telephone equipment. Troubleshoot basic technical issues and escalate more complex problems to the appropriate support personnel. + Customer Service: Provide excellent customer service by addressing caller concerns, resolving issues, and ensuring a positive overall experience. Demonstrate patience, empathy, and professionalism when dealing with difficult or irate callers. + Multitasking and Time Management: Handle multiple calls simultaneously, prioritizing urgent or important calls while maintaining professionalism and accuracy. Manage call queues efficiently, minimizing wait times for callers whenever possible. + Confidentiality and Security: Maintain strict confidentiality of sensitive information obtained during calls. Adhere to data protection and privacy regulations, ensuring callers' information is handled securely and in compliance with company policies. Qualifications and Skills: + High school diploma or equivalent; additional relevant certifications or training is a plus. + Excellent verbal communication skills and a clear, pleasant speaking voice. + Strong listening skills to accurately understand caller inquiries and concerns. + Polite, professional, and patient demeanor, even in challenging situations. + Ability to multitask and work in a fast-paced environment with minimal supervision. + Basic computer skills for call logging, message taking, and using telephone systems. + Knowledge of telephone etiquette and customer service principles. + Familiarity with commonly used office equipment, including telephones and headsets. + Strong problem-solving skills and the ability to remain calm under pressure. + Flexibility to work shifts, including evenings, weekends, and holidays, as required. Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.