**Employment Type:** Part time **Shift:** Evening Shift **Description:** **POSITION PURPOSE** Assists the Service Delivery Leader (SDL) with coordination of and leads the daily work assignments of department employees. Actively participates in identifying department opportunities for improvement, creative thought for problem solving, and communicating potential improvement ideas with SDL. Acts as a resource person and role model for employees as to techniques, policies/procedures, rules/regulations, and customer service standards. **ESSENTIAL FUNCTIONS** + Performs all duties and functions of the department as needed (e.g., coverage for breaks, meals, absences, or high volumes). + Demonstrates hands-on knowledge of procedures and processes unique to the department; demonstrates ability to readily acquire new knowledge. + Demonstrates knowledge and skills to effectively interact with systems utilized by the department (e.g., Workforce Central, HealthStream, Excel). + Coordinates and assigns work according to the levels of talents and skills required. + Responsible for staff schedules, completing Kronos in the absence of the SDL, plans work priorities and coordinates daily work activities of the department. + Promotes tidiness and organization of team’s work area(s); coordinates acquisition and maintenance of necessary supplies and equipment operation. + Evaluates work processes; identifies and makes recommendations for improvements; measures change and assesses impact to the workflow. + Gathers data to measure team effectiveness and productivity; prepares necessary reports or summaries of team activities. + Provides a variety of statistical reports as requested. Provides ongoing review of policies and procedures and ensures compliance with all departmental, system and/or regulatory agency requirements. + Knowledgeable in the content of SJMHS safety/emergency procedures and monitors staff compliance with same. + Provides accurate and timely performance feedback to team members. + Provides input to SDL for staff evaluations or performance issues. + Assists the SDL in identifying training and educational needs of the team; develops educational plans and assists in training. + Assures continued competencies of team members related to annual departmental or system requirements, or due to change in workflow, system enhancements, and/or other environmental factors. + Maintains personal competency by attending and participating in seminars and training sessions. + Performs ad hoc projects and other duties as assigned by the SDL. + Performs as a liaison with other departments related to work processes. + Encourages and fosters team empowerment in work activities; solicits input and feedback from team members. + Serves as problem-solver and resource for the work team, keeping the SDL apprised of issues. + Performs duties in compliance with all federal, state and local regulatory requirements. **REQUIRED EDUCATION, EXPERIENCE AND** **CERTIFICATION/LICENSURE** **Education:** Requires high school diploma or GED equivalent. **Experience:** One to two year(s) related experience. Three to six months’ previous experience with computers. **REQUIRED SKILLS AND ABILITIES** + Promotes excellent customer service skills at all times. + Demonstrates good verbal and written communication skills and effective conflict management skills. + Ability to provide employees instruction in and interpretation of departmental processes, protocol or procedure. + Self-starter, ability to assume responsibility. + Analytical skills necessary to make decisions, particularly in a leadership role to employees. + Ability to work independently and to stay calm, act quickly, and follow policy and procedures in stressful situations. + Demonstrates ability to acquire and implement new ideas and processes. + Demonstrates critical thinking, problem solving skills, and works effectively in a stressful environment. + Demonstrates the knowledge, skills, and terminology required of the work team. + Demonstrates the organizational skills to create work plans and schedules. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran