Senior On-Site Service Specialist, Hospitality

  POSITION PROFILE

Provides consistent and high quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate break down times. Office maintenance, including, but not limited to: trash removal, cleaning, ordering and restocking kitchens, pantries, supplies, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration.

 

Job Duties and Responsibilities

·         Ensure excellent and professional client service at all times

·         Lead in coordinating meeting rooms and events

·         Ability to train team members on responsibilities and tasks associated with the position

·         Conference room, function and event set-ups/ break downs (tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plastic ware, napkins, etc.)

·         Undertake general waiting and service duties of food and beverages

·         Follow hygienic food and beverage handling procedures

·         Provide general assistance in cleaning kitchen and function areas, as directed

·         Manage conference/hospitality calendar, greet clients and guests

·         Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds)

·         Flip chart, white boards and cork board set-up and assembly

·         Food preparation set-up & break down for client meetings, parties & company events

·         Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc.

·         Loading dishwasher with items used by the client personnel

·         Ordering and keeping track of inventory for supplies, food, beverages, etc. for kitchens, conference rooms and pantries

·         Maintain occasional cleaning duties as needed in the office or building locations (i.e. trash removal, dusting, cleaning and restocking restrooms break rooms, sweeping and mopping floors, vacuuming, window washing)

·         May perform general clerical, copy center, mail and delivery duties such as distributing office supplies, packages, fax transmissions and mail to company personnel and/or designated drop-off points as required

·         Performs other job duties as assigned

 

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

·         Requires high school diploma or GED

·         1-2 years of related hospitality and office experience is preferred

·         May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy

 

KNOWLEDGE, Skills And Abilities

·         Ability to communicate clearly both verbally and in writing

·         Capable of working in a fast paced environment

·         Excellent customer service skills and organization skills

·         Basic computer and office equipment skills

·         Ability to meet/exceed customer expectations

·         Ability to follow directions

·         Maintain a clean and safe work area

·         Ability to work as a team or individually

 

Working Conditions, MENTAL aND PHYSICAL DEMANDS

·         Typically works in a professional office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

·         Requires internal contact within department and with client personnel, external contact with customers, agencies, vendors, etc and general public

·         Physical effort is required such as walking, standing, bending, reaching, lifting or carrying objects could weigh up to 75 lbs or more (i.e. office furniture, conference room fixtures, equipment, supplies, etc.)

·         Walking and pushing 30 pound refresh cart to specific rooms including conference rooms, kitchens and break stations

·         Able to walk or stand for long periods of time

·         Requires moderate dexterity, regular application of basic skills (postage machine, office equipment, minor maintenance on conference room furniture, eye/hand coordination)

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.