The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions)

Rate: $18.50-$19.00

Shift: M-F, 7a-4p

Job qualifications

·    High school diploma or equivalent.

·    Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.

·    Able to make independent decisions that conform to business needs and policy.

·    Strong interpersonal communication skills required.

·    Excellent organizational skills required.

·    Must be able to meet deadlines and complete all projects in a timely manner.

·    Strong attention to detail is required.

·    Must work well in a team environment.

·    Professional attire and demeanor required.

·    Good written communication skills.

·    Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

·    Ability to work in a fast paced, high-energy environment.

·    Ability to work on multiple projects simultaneously.

·    Ability to operate basic audio/visual equipment.

·    Professional telephone demeanor.

·    Ability to anticipate client’s needs for meetings and events.

·    Must be self-motivated with a positive can-do attitude.

·    Proven customer service skills are required to create, maintain and enhance customer relationships.

Supervision

·    Number and title(s) of direct reports (if any): N/A

·    Received: Lead Hospitality Associate, Manager of Operations, Operations Supervisor, Operations Line Supervisor or Lead Office Services Associate

Job relationships

·    Internal: Hospitality and Office Services Teams 

·    External: Clients

Job duties

·    Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.

·    *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages,    

 utensils, ice, etc.

·    Clean up conference rooms after use and return property to vendors if necessary.

·    Prepare coffee and other beverages in assigned kitchens each morning.

·    Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day

·    Communicate with supervisor or client on meeting request concerns or deadline issues.

·    Maintain inventory of catering supplies and order supplies as needed.

·    *Place orders for food and beverages for use during meetings

·    Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.

·    Ensure the value-added products and services are secured at competitive rates that have been vetted

·    Perform appropriate vendor selection and management associated with department services and/or products.

·    Assist in training new hires.

·    Prioritize workflow.

·    Assist in process improvement ideas.

·    Answer telephone in Office Services center.

·    Adhere to Williams Lea policies in addition to client site policies.

·    Use equipment and supplies in a cost-efficient manner.

·    Must be able to lift up to 50 lbs. on a regular basis.

·    Provide back-up support to Reception and/or Office Services as needed.