The Hospitality Concierge is an important contributor to the Hospitality team, one branch of three that comprises our firm’s central source for internal meetings and events which allow Baird to deliver a consistent and customer driven meeting experience.  Ideal position for a highly motivated, customer-service oriented individual with passion for making others feel welcomed, comfortable, and tended to. This position supports the firm’s switchboard console receiving incoming calls and determining the purpose of the call and directs call to the appropriate person or department.

Also responsible for greeting incoming clients, business associates, vendors, or recruits, directing to the proper person or department in a helpful, friendly, professional manner and accommodating their needs in a proactive fashion.

As a Hospitality Concierge, you may:

Receive and route incoming calls to the appropriate destination utilizing the switchboard console, always in a friendly, professional manner. Collect important information and seek to assist before taking a message or transferring a call.

Greet visitors, providing information, directions, or assistance as needed, striving to create memorable experiences for all guests.

Provide support to other departments throughout the firm, including admin support, miscellaneous clerical functions such as directory updates, event sourcing, and other projects, as requested.  

Maintain a welcoming and professional workspace, ensuring the proper delivery of all items received at the reception desk and communicating guest arrival.

Provide training for temporary and new team members, as requested. Must cross-train with associates in other areas of operation to be better suited to handle special projects.

Support all sectors of the hospitality team in administrative tasks as needed.

Have the ability to work a variety of hours and multiple locations within Baird’s Headquarter location to meet the coverage needs of the department and/or the demands of meetings and events.

Performs other duties as assigned.

What makes this opportunity great:

Collaborate across the firm and develop a network of incredible professionals.

Partner with a team of associates passionate about achieving great results for clients and give back to the communities where we live and work.

Support and flexibility to grow and be your best at work, at home, and in the community.

What we look for:

High school diploma or GED equivalent required.  Bachelor’s degree in hospitality, Marketing, Business or Communications preferred.  

Excellent telephone skills.

Hospitality and customer service experience required.

Event, front desk/receptionist, and switchboard experience preferred.

Excellent grammar, editing and proofing skills required; attention to detail a must.

Ability to work independently with minimal supervision.

Ability to handle clients professionally and manage challenging situations.

Ability to maintain regular, predictable attendance.

Ability to problem-solve.

Strong team player mentality, willing to pitch in and help other team members whenever possible.

Ability to maintain professional appearance and disposition at all times.

Proficient with Microsoft Outlook, Word and Excel required with willingness to learn other skills as tasks require.

Ability to prioritize tasks and projects; some multi-tasking required.

Ability to identify areas for improvement and offer valuable solutions.

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Commitment to Inclusion & Diversity

Baird is committed to inclusion & diversity for our clients, our associates and the communities where we live and work. This commitment stems from our culture of integrity, genuine concern for others and respect for the individual. We view inclusion & diversity as an ongoing journey – one of shared responsibility, continuous improvement and a focus on progress. We invite you to join us as we work together to foster an environment where diversity unites rather than divides us. .