When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesAs the Hospitality Coordinator with Hines, you will provide logistical support for internal events. This role will execute the set-up plans for company-led events and employee-led business meetings by reconfiguring the furniture in meeting spaces to the specifications of each event. The Hospitality Coordinator collaborates with the Event Coordinator, clients, partners, and vendors to ensure facilities are prepared for events and to ensure events are successful, safe, and welcoming for all participants. Responsibilities include, but are not limited to:
Event planning and coordination
Coordinate in-person, virtual, and hybrid events.Coordinate room logistics, supplies, and furniture reconfigurations.Collaborate with client partners and other service providers to support high-profile activities.Provide on-site event space set up and support on the day of the event, including evening and weekend events.Set up chairs/tables in designated configurations in event spaces before special events.Return furniture to storage or reconfigure the space for a future event once the event has concluded.Deploy office supplies to event spaces as requested to help facilitate successful business meetings and ensure the office supply carts are stocked weekly.Conduct daily/weekly sweeps to retrieve catering tables deployed throughout the buildings.Manage storage rooms and event equipment inventory to ensure these spaces are maintained as safe and functional, including proper egress, walking paths, and fire sprinkler clearance.Communicate and interface with technical teams regarding audiovisual setup needs; Provide troubleshooting and setup assistance as needed.Serve as an ambassador for the client brand and promote a positive brand image.Relationship development
Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.Work cross-functionally with training teams, space-specific teams, on-site security, and other vendor partners to ensure collaborative planning and execution of events.Communicate regularly with customers regarding status updates and service requests; Ensure all requests are handled promptly, and services are tailored to the individual.Work and knowledge management
Maintain a working inventory of conference room furniture and equipment for events.Conduct regular inspections to maintain the functionality and aesthetic integrity of event spaces and equipment.Conduct routine inspections of event spaces throughout the day to reset the area after use.Properly record all work in the system of record.Ensure events-related work orders are resolved in accordance with contractual expectations.Contribute to the account knowledge base and ensure knowledge remains up to date. QualificationsMinimum Requirements include:
High school diploma or GED from an accredited institution.Bachelor’s degree from an accredited institution is preferredTwo or more of years of professional experience required. Event planning or coordination experience preferred.Project coordination.Promoting positive employer branding.Assuring a safe environment for work.Interpersonal and communication skills.Ability to develop positive relationships.Basic knowledge of Microsoft Office and comfort using computerized work ticketing systems.Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.Strict adherence to non-disclosure agreements and a high degree of confidentiality.Ability to comply with client health and safety protocols.Ability to manually lift 35 lbs.Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.Be flexible and available to support after-hours activities as required by the client.Compensation: $74,000 - $77,000 Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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