Host
Nova Hospitality
Who We're Looking For
We are looking for high-caliber, motivated hospitality professionals! As a Host, you create the arrival experience that is one of the first steps in providing our extraordinary guest service.
This is a fun and rewarding opportunity! The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoy!
What to Expect
+ Consistent delivery of an approachable refined hospitality experience
+ Willing to have a flexible schedule
+ Always attentive to guests and team
+ Arrange tables and seating plan for the night based on expected reservations
+ Answer phone calls and messaging sent to the restaurant
+ Ensure arrivals area is clean, stocked with supplies needed and organized at all times
+ Welcome our guests upon arrival and thank them when departing
+ Approaches guests and collects information needed to assist with seat and bar arrangements
+ Check in guests with reservation and confirm any applicable notations
+ Organizing nightly dining reservations, private parties and any guest's special occasion
+ Maintains knowledge of the restaurant layout and table numbers, seating the room evenly per operational needs and member requests
+ Accommodate walk in guests
+ Works with a sense of urgency to anticipate guests and team members needs when the opportunity arises
+ Communicates with management, and service staff immediately to rectify any and all guest needs and requests
+ Walk guests to table and be available to answer any immediate questions
+ Ensure all notes, allergies mentions and requests are communicated to server
+ Share your thorough knowledge of the food and beverage menu in order to answer all questions from guests and team
+ Ensure the work area is in compliance with the Health and TABC code at all times
Being Part of the Team
+ You are constantly in motion
+ Always smiling, even on the inside
+ Adapting to changes and adjustments on the fly
+ Gladly taking responsibility and not leaving it to others
+ Service is a conversation not a transaction
+ Not afraid to change or innovate
+ Committed to learning all about the food and beverage we offer
+ Comfortable with receiving feedback and brave enough to deliver it
+ Living in the “We” and not always the “I or Me”
+ Sometimes being in the weeds and ready to help each other clear a path
+ You take responsibility and not leave it to others
+ Genuine care for others
+ You are kind
+ You say thank you a lot during your shift
You Should Have
+ Prefer one (1) or more years of serving experience in a high volume fine dining restaurant
+ A valid TABC Certification and Food Handlers Certification may be required and must be obtained before entering this position
+ Must have an outgoing personality and hospitality driven attitude
+ Must be a highly organized individual with the ability to handle numerous tasks at a time
+ Must be polished, professional, friendly, dynamic and able to multitask
PHYSICAL AND WORKING ENVIRONMENT:
+ Must be able to stand or walk a minimum eight-hour shift.
+ Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
+ Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
+ Must be able to lift up to 25 pounds.
+ Must have excellent communication skills and be able to read, write, speak and understand English.
+ Must be able to work in a fast pace and high-volume environment in the presence of areas containing high noise levels, bright lights and dust and communicate during this time – sometimes within a small area.
+ Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
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