Austin, TX, 78703, USA
72 days ago
Host
Who We're Looking For We are looking for high-caliber, motivated hospitality professionals! As a Host, you create the arrival experience that is one of the first steps in providing our extraordinary guest service. This is a fun and rewarding opportunity! The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoy! What to Expect + Consistent delivery of an approachable refined hospitality experience + Willing to have a flexible schedule + Always attentive to guests and team + Arrange tables and seating plan for the night based on expected reservations + Answer phone calls and messaging sent to the restaurant + Ensure arrivals area is clean, stocked with supplies needed and organized at all times + Welcome our guests upon arrival and thank them when departing + Approaches guests and collects information needed to assist with seat and bar arrangements + Check in guests with reservation and confirm any applicable notations + Organizing nightly dining reservations, private parties and any guest's special occasion + Maintains knowledge of the restaurant layout and table numbers, seating the room evenly per operational needs and member requests + Accommodate walk in guests + Works with a sense of urgency to anticipate guests and team members needs when the opportunity arises + Communicates with management, and service staff immediately to rectify any and all guest needs and requests + Walk guests to table and be available to answer any immediate questions + Ensure all notes, allergies mentions and requests are communicated to server + Share your thorough knowledge of the food and beverage menu in order to answer all questions from guests and team + Ensure the work area is in compliance with the Health and TABC code at all times Being Part of the Team + You are constantly in motion + Always smiling, even on the inside + Adapting to changes and adjustments on the fly + Gladly taking responsibility and not leaving it to others + Service is a conversation not a transaction + Not afraid to change or innovate + Committed to learning all about the food and beverage we offer + Comfortable with receiving feedback and brave enough to deliver it + Living in the “We” and not always the “I or Me” + Sometimes being in the weeds and ready to help each other clear a path + You take responsibility and not leave it to others + Genuine care for others + You are kind + You say thank you a lot during your shift You Should Have + Prefer one (1) or more years of serving experience in a high volume fine dining restaurant + A valid TABC Certification and Food Handlers Certification may be required and must be obtained before entering this position + Must have an outgoing personality and hospitality driven attitude + Must be a highly organized individual with the ability to handle numerous tasks at a time + Must be polished, professional, friendly, dynamic and able to multitask PHYSICAL AND WORKING ENVIRONMENT: + Must be able to stand or walk a minimum eight-hour shift. + Must be observant and quick to respond to various situations while also multitasking and handling stressful situations. + Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary. + Must be able to lift up to 25 pounds. + Must have excellent communication skills and be able to read, write, speak and understand English. + Must be able to work in a fast pace and high-volume environment in the presence of areas containing high noise levels, bright lights and dust and communicate during this time – sometimes within a small area. + Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
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