Job Overview: 2 PM- 12 AM & 12PM- 10PM (shift subject to change based on business needs)
The primary responsibility of the Casino Host is to acquire, develop and maintain relationships with VIP customers that lead to increased revenues for the company. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
Attracts, develops and maintains relationships with target customers through the delivery of personalized service
Greets and hosts target customers while on property
Ensures and promotes target customers have a player’s club card in use while on property
Arranges for appropriate level of complementries during visit
Arranges and assures execution of special services
Utilizes HMS as a tool to document, track, and develop pipeline
Appropriately resolves/deters customer complaints
Conducts phone marketing to target customers; Invites them to the property or to special events
Markets and fills promotional events, both hosted and casino related
Creates an atmosphere of luck and celebrates customer wins
Must attain goals to meet company objectives
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
One (1) year of Player Development experience– required
o OR Five (5) years’ experience in a quota based sales position– required
o OR One (1) year working in Hotel, Casino Concierge/Casino Marketing, or Player Services position with WCH– required
Must successfully pass job interview, including a guest service audition
Must possess great communication, both written and verbal, and organizational skills
Must be friendly, highly energized and self-motivated
Must be able to achieve production goals and work in a high-pressure environment
Able to handle guest service issues in a professional manner and recovering guests for future visits
Must be able to work independently, as well as part of a team
Must be able to stand and/or walk for entire shift
Must work very flexible hours, including nights, weekends and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
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