At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
 

Job Description:

Job Title: Host/Hostess

Department: Market Grille

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service, as well as be the first impression of our establishment. Coordinates activities of Market Grille personnel to provide fast and courteous service to patrons: Schedules dining reservations and arranges parties or special services for diners.

Core Competencies

PartnershipsGrowth mindsetResults orientedCustomer focusedProfessionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Lead Chef; BOH Manager; Market Grille Department Manager, Assistant Market Grille Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities

Make sure all menus are wiped down, free of spots or stains, and completeMake sure entry doors are clean, free of debris and invitingPlan out the seating chart and organize the reservations (planning is everything when running an effective host stand)Greets guests, escorts them to their table, present and answer questions about menu items, making recommendations upon requestAssign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatsMake sure the server is aware they have been seated Speak with patrons to ensure satisfaction with food and service, respond to complaints, or to make conversation.May prepare beverages and expedite food orders Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressedAssigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patronsInspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stationsSay good-bye to all of the guests.Check to see that everything was wonderful.Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last.You should check with every guest and if there was any kind of problem quickly get a managerClean tables or counters after patrons have finished diningMay total receipts, at end of shift, to verify sales and clear cash registerMay schedule work hours and keep time records of dining room workersMay assist in planning menusMaintains strict adherence to department and company guidelines related to personal hygiene and dressAdheres to company policies and individual store guidelinesReports to work when scheduled and on timeAnswers the telephone within 2 rings with a friendly, company approved greeting

Secondary Duties and Responsibilities

Orders product and supplies as necessaryAssists in other areas of store as neededPerforms other job-related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variablesAbility to do simple addition and subtraction; copying figures, counting and recordingPossess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

Education and Experience

No education requirement. 0 – 2 years of related work experience

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Equipment Used to Perform Job

Standard tools and equipment used in a serving environment including phone, bar code reader, cash register, Multi-line telephone systems, Touch Screen monitors, carving knives, credit card processing machines, paging equipment, Point of Sale printers, terminals and workstations.

Financial Responsibility:

None

Contacts

Has constant contact with the general public and customers

Confidentiality:

None.

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.

For information on company benefits visit Benefits | Hy-Vee.

Are you ready to smile, apply today.