Job Summary:

The Role:

Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

Greet all guests promptly and courteously in a professional mannerControl the flow of guests coming into the restaurant and those who are waiting for a tableHospitality zoneObtain guests' names, number in the party, physical descriptions (units that use the pager system), arrival times, and any needs for children when applicableAnticipate and respond to guest needs (guest satisfaction)Direct guest to the appropriate location to wait when on a waitEstimate and quote accurate wait times for tablesLead guests to tables, place menu on the table for guest, wait for guests to be seated before leaving the tableMarketing current and future shows, menu items, and retail by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, and artists appearing at the HouseFoundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.Pick up guest lists for any special events.Handle concert tickets and signature sheet.Obtain the Production sheet for the current nightObtain current member and spouse lists.Check the foundation membership card and photo IDAdherent to the HOB dress code policy of the foundation loungeHand out wristband and /or opera box passesThank each guest for visiting the House, and invite him or her to return in a friendly and sincere mannerKnowledge of House of Blues-related art, music, and historyAdhere to the HOB Hospitality Zone

Communicate with other support departments

Communicate to door host, kitchen, and Foundation Room Managers, to ensure proper flowCommunicate to the kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

Keep the host area clean and organized throughout the shift (shift mechanics).Keep the floor in the host area free of spills, food, trash, or other obstaclesPolish and clean all entry door windows throughout the shiftMaintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host standMaintain line of sight/atmosphere control by circulating through the work area throughout the shiftMaintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

Assist other employees and departments as needed (teamwork)Adherence to standard operating proceduresAttend pre-shift meetings conducted by the Manager on duty prior to the start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

AppearancePunctuality/AttendanceAttitude/TeamworkOpening and Closing dutiesJob Skills/Knowledge/ProductivityAdherence to PolicySanitation and SafetyGuest SatisfactionCommunications

Qualifications:

Required:

Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM)High School Diploma Music Mall and Retail operationsWorking knowledge of restaurant operations, seating procedures, guest relations, problem-solvingEntry Knowledge ofSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operationsFlexible Hours

Preferred:

Point of Sales knowledge, preferably MICROSPrevious experience handling VIP customersPrevious Customer Service/Host experienceSkills in interpersonal communication and teamwork

Physical Demands/Working Environment:

The working environment is fast-pacedPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniques