Job Summary: The Role: Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house Responsibilities: Guest Relations + Greet all guests promptly and courteously in a professional manner + Control the flow of guests coming into the restaurant and those who are waiting for a table + Hospitality zone + Obtain guests' names, number in the party, physical descriptions (units that use the pager system), arrival times, and any needs for children when applicable + Anticipate and respond to guest needs (guest satisfaction) + Direct guest to the appropriate location to wait when on a wait + Estimate and quote accurate wait times for tables + Lead guests to tables, place menu on the table for guest, wait for guests to be seated before leaving the table + Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables + Properly answer guest questions regarding the menu, music hall, and artists appearing at the House + Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed. + Pick up guest lists for any special events. + Handle concert tickets and signature sheet. + Obtain the Production sheet for the current night + Obtain current member and spouse lists. + Check the foundation membership card and photo ID + Adherent to the HOB dress code policy of the foundation lounge + Hand out wristband and /or opera box passes + Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner + Knowledge of House of Blues-related art, music, and history + Adhere to the HOB Hospitality Zone Communicate with other support departments + Communicate to door host, kitchen, and Foundation Room Managers, to ensure proper flow + Communicate to the kitchen when large parties and special event parties have been seated. Atmosphere (Maintenance/Cleaning) + Keep the host area clean and organized throughout the shift (shift mechanics). + Keep the floor in the host area free of spills, food, trash, or other obstacles + Polish and clean all entry door windows throughout the shift + Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand + Maintain line of sight/atmosphere control by circulating through the work area throughout the shift + Maintain House of Blues safety and sanitation standards Assist Other Departments as Needed + Assist other employees and departments as needed (teamwork) + Adherence to standard operating procedures + Attend pre-shift meetings conducted by the Manager on duty prior to the start of each shift IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING: + Appearance + Punctuality/Attendance + Attitude/Teamwork + Opening and Closing duties + Job Skills/Knowledge/Productivity + Adherence to Policy + Sanitation and Safety + Guest Satisfaction + Communications Qualifications: Required: + Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM) + High School Diploma Music Mall and Retail operations + Working knowledge of restaurant operations, seating procedures, guest relations, problem-solving + Entry Knowledge of + Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills + Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations + Flexible Hours Preferred: + Point of Sales knowledge, preferably MICROS + Previous experience handling VIP customers + Previous Customer Service/Host experience + Skills in interpersonal communication and teamwork Physical Demands/Working Environment: + The working environment is fast-paced + Position requires extended periods of prolonged standing and working on your feet + Must be able to lift or move up to 25 lbs using proper lifting techniques