Aurora, NY, 13026, USA
9 days ago
Host/Hostess
Inns of Aurora, LLC core values: While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: + Courage + Initiative + Dependability + Flexibility + Integrity + Judgment + Respect for others position purpose: + The Host must act as personal representation of the service and overall hospitality of the restaurant portrayed through excellent customer service and professional demeanor. + Greet guests upon arrival and inform them of their reservation status + Organize and abide by a system to seat guests in an appropriate time frame + Monitor the guest reservation list + Ensure the needs of guests are met while they wait for their tables + Manage and keep track of which tables are available for new guests + Ensure each server has an adequate amount of tables in their section + Escort guests to their designated table and inform them of their server name + Provide menus + Intuit server ability and personalized needs in regards to volumes of tables + Assist with moving tables and organizing areas for larger parties + Tally meal period guest count + Assist in refilling water, polishing glass and other essential duties throughout shift + Assist servers and bar staff, as needed + Attend all mandatory trainings and meetings + Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook + Follow guidelines and expectations as stated in the employee handbook + Report all issues in the dining area to restaurant management team Requirements qualifications: + Excellent organizational and verbal communication skills + Ability to multi-task effectively + Ability to work while standing for long periods of time + Ability to maintain neat, professional and clean appearance and practices + Ability to work while standing for long periods of time + Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees + Ability to adhere to proper food regulation standard and health and safety standards + Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions + Flexibility with guest needs and hourly schedules + High school or college degree + Previous host experience or fine-dining host experience + Knowledge and understanding of workplace safety procedures + General wine, food and fine-dining knowledge preferences: Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
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