Host/Hostess @ The Office Tavern Grill (East Hanover) Job Details Job Location 4089 The Office Tavern Grill - East Hanover, NJ Description 40NORTH Restaurants is the full-service division ofVilla Restaurant Group, a family owned, multi brand global Quick Service and Full-Service restaurant company. The philosophy behind our kitchens and tables is quite simple… It is the commitment of our Culinary and Hospitality Team, whose goal is to deliver you an exceptional experience every time.40North full-service restaurants include Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen)andVilla Restaurant Group- Quick service restaurants include Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's etc. As aHost/Hostessat Villa Restaurant Group, you will be the first point of contact for our Guests, creating a warm and welcoming atmosphere from the moment they enter the restaurant. Your role is essential in providingExceptional Guest Serviceand ensuring a smooth and enjoyable dining experience for all patrons. What You’ll Do: + Guest Greeting:Warmly welcome Guests as they arrive, extending a friendly and hospitable greeting. Escort them to their tables and provide menus. + Reservations:Manage reservations efficiently, including recording guest information, seating arrangements, and special requests. Maintain an organized reservation system. + Waitlist Management:Keep track of the waitlist during peak dining hours, provide estimated wait times, and inform guests when their tables are ready. + Communication:Liaise between Guests and restaurant Team Members, ensuring a smooth flow of service and addressing Guest inquiries or concerns. + Seating Assignments:Assign tables to Guests in a fair and organized manner, optimizing table turnover and seating efficiency. + Menu Knowledge:Familiarize yourself with the restaurant's menu items, daily specials, and any allergen information to assist Guests with menu choices. + Cleanliness:Ensure that the host/hostess stand and waiting areas are clean and organized at all times. Maintain a tidy and welcoming environment. + Cooperation:Collaborate with restaurant servers, bartenders, and kitchen staff to coordinate seating and ensure a seamless dining experience for Guests. + Guest Farewell:Thank Guests for dining with us as they depart and inquire about their experience. Provide feedback to management as needed. + Reservation Confirmations:Make courtesy calls to confirm reservations and follow up with guests regarding any special arrangements or preferences. What You’ll Need: + Previous experience as a host/hostess or in a customer-facing role is preferred but not required. + Excellent Guest Service and communication skills, with a welcoming and courteous demeanor. + Strong organizational skills and the ability to handle reservations, waitlists, and seating assignments efficiently. + Ability to remain calm under pressure during busy dining hours. + Positive attitude, enthusiasm, and a willingness to assist Guests and Team Members. + Availability to work flexible hours, including evenings, weekends, and holidays. Physical Requirements: + Standing and walking for extended periods. + Occasionally lifting and carrying menus or seating charts. + Bending, stooping, and reaching. If you have a passion for creating a positive first impression for Guests, enjoy providing Exceptional Guest Service, and want to be part of a dynamic restaurant team, we encourage you to apply for the Host/Hostess position at Villa Restaurant Group. 40North Restaurants/ Villa Restaurant Group is an equal opportunity employer. #LoveWhereYouWork #HeadNorth