Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The RoleAs a Player Development - Executive at Bally’s, you will support the company’s objectives by developing and maintaining an excellent rapport with quality gaming guests
Responsibilities Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals Utilize years in the casino industry to establish and maintain new premium players to the property. Responsible for the expansion and growth of national casino business by providing the highest level of outstanding customer service. Knowledge of departmental budgeting, strategic planning, interpreting monthly profit and loss statements, and quarterly and yearly reporting. Look for avenues to ensure unique and memorable events for Bally’s Chicago customers. Assist Director/Vice President with the promotion of business as necessary. Keep abreast of competitors’ gaming customer programs and monitor their effectiveness. Ensure the timely implementation and completion of projects as assigned by the Director/Vice President of Casino Marketing. Will use marketing tools such as outside acquisition campaigns and surrounding amenities. Will closely be monitored by the Director of Player Development on increasing the number of premium players to Bally’s Casino. Uses computer database to identify target players. Speak with players in person or via telephone to market promotions and events. Attend player events, interact with invited players, and provide guest service in a professional and courteous manner. Meet goals and objectives for daily phone calls and emails sent to current, inactive, and prospective high-end players. Meet goals and objectives for monthly casino revenue and player development. Works with all necessary departments to ensure consistent and desirable guest experiences. Assists in the planning and hosting of Special Events (on and off property), dinners, tournaments, promotions and any event attributing to the success of the department and company. Provide necessary and/or requested tax information to guest. Work closely with Executive and Casino Hosts and assist in evaluating comp reports and ongoing performance. Perform other duties as assigned Qualifications 5 years’ experience in Player Development and/or casino marketing Must be 21 years of age or older Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board Must have a high school diploma or equivalent Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems High-level public relations and customer service skills are required Excellent written and verbal communications skills are required Must have a working knowledge of table games and slot machines Must be able to work weekends, weeknights, and holidays What’s In It For You Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Target Salary Range: $80,000 - $85,000 per year Bonus Eligible Physical Demands & Work Environment Regularly required to see, talk, hear, walk, and stand Frequently required to use hands to handle, feel, and reach Occasionally required to sit or stoop Occasionally lift and or move up to 30 pounds The work environment is fast-paced and contains bright lights, loud noise, and stressful situations. Apply Now Save this job Share: Email Tweet Facebook LinkedIn