Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including  parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including  parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look.

Occupational Summary

 

Responsible for ensuring all guests are greeted and treated with excellent hospitality.

Administrates restaurant reservations and controls the flow of guests into the restaurants.

 

DUTIES AND RESPONSIBILITIES

 

Is always in compliance with the company’s uniform and grooming standards. Maintains good working relationships with fellow staff members. Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return. Handle initial and final contact with all Guests, greet Guests in a positive professional and welcoming manner, and thank them as they leave. Interact with Guests while they wait and as they are seated, including an introduction to their Server. Accommodate Guest special requests. Quote accurate wait times and maintain time efficient wait list. Direct Guests to the proper holding/waiting area. Assign guest seating in an orderly fashion. Ensure a high standard of service efficiency, sanitation, and training. Exceeding service expectations by following steps of service. Coordinate orderly movement of Guests within the food service area. Knowledge of all table numbers, seating floor plans, bartenders/ Server/Busser assignments. Assist with pre-bussing. Practice Full hands in/ Full hands out. Keep the floor clean and free of debris. Keep menus clean. Move tables and chairs and adjust floor plans for special group sizes. Use and maintain all tools and equipment safely. Complete required and ongoing training for the position. Assist management in training new Staff Members within the department when applicable. Handle Guest complaints correctly and notify a manager. Prioritize and complete all assigned station tasks, side work, and station setup for maximum productivity and efficiency. Complete all opening and closing duties. Maintain organization of the Host stand and keep supplies stocked. Maintain cleanliness of the front façade of the building and Guest restrooms. Ask for help whenever it is needed. Ensure a harassment-free environment through proper personal conduct. Use respectful language with Guests, Staff Members, and Managers always. Respond appropriately in emergency situations to avoid danger to self, Staff Members, and Guests; always remain calm. Understand, comply with, and enforce all company policies and procedures. Adhere to responsible alcohol service established by company policy. Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents. Perform other duties and tasks as assigned or determined by Management.

 

QUALIFICATIONS

 

High School diploma or equivalent certifications 1- 2 years’ experience in the F&B department would be an asset.

 

PHYSICAL REQUIREMENTS While performing the essential functions of this job, all team members are required to stand; and walk long distances on the ship. Use hands to touch, handle, or feel, reach with hands and arms, talk, hear, taste, and smell.  All positions require repetitive motion of bending, climbing, going up and down stairs, and lifting more than 25 pounds.  This job requires specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All team members must be physically able to participate in emergency lifesaving procedures and drills. All positions require full use and range of arms and legs as well as full visual, verbal, and hearing abilities to receive and give instructions in the event of an emergency.  Work within different temperature changes, indoors to outdoors. Able to pass a basic safety course. Other work requirements may be necessary and assigned as part of the company policy.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

 

LEARN MORE ABOUT OUR COMPANY:

At a Glance:                                         https://www.nclhltd.com/investors/company-information

Brand Overview:                                 https://www.nclhltd.com/brands

Norwegian Cruise Line:                       www.ncl.com

Oceania Cruises:                                 www.oceaniacruises.com

Regent Seven Seas Cruises:                www.rssc.com

News Releases:                                   https://www.nclhltd.com/investors/news-events

 

GET SOCIAL WITH US!

Facebook:                                             https://www.facebook.com/NCLHCareersShipboard

LinkedIn:                                               https://www.linkedin.com/company/norwegian-cruise-line

                                                                     https://www.linkedin.com/company/oceania-cruises

                                                                     https://www.linkedin.com/company/regent

Instagram:                                            https://www.instagram.com/ncljobs/

 

 

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact BIHL:

Telephone # (501) 521-2500  

Malacate Area, Independence Village  

Belize C.A.