Summary This position is located at Pililaau Army Recreation Center in Waianae, Hawaii (Island of Oahu). This position is eligible for Sunday Premium and Night Differential as applicable. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Makes reservations for incoming guests based on room availability. Conducts interview with guests to determine suitable room assignments. Assists clientele with completing required forms and registration cards. Respond to inquiries regarding the rules and regulations governing the assignment and use of quarters. Issues room keys and provides statement of non-availability when applicable. Updates registration information on registration cards. Orients guests concerning use of facilities and equipment, and other facilities available on post. Answer billing inquiries and concerns. Assists or arranges transpiration services. Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, reconciles and secure cash . Requirements Conditions of Employment Qualifications MINIMUM QUALIFICATION CRITERIA: 1. Proficiency in addition, multiplication, and division at a level sufficient to complete required reports. 2. Strong verbal communication skills and strong customer service skills. 3. A minimum of one year experience in a hotel front desk role is preferred. HIGHLY PREFERRED CRITERIA: 1. Minimum of 2 years experienced as a hotel desk clerk. 2. Candidates must have hands-on experience with system (i.e. Recreational Lodging Systems INFOR). 3. Must have knowledge or experience with Army MWR and/or DOD MWR. **To be evaluated as a highly qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under the highly preferred criteria and minimum qualifications listed above. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration. Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 01/13/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ) Other: This is a pay-banded position. Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Army PAY SETTING Rules/Requirements apply to this vacancy announcement. Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor. Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.