Hotel: 

Little Rock Embassy Suites

11301 Financial Centre ParkwayLittle Rock, AR 72211

Hotel Front Desk Agent

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

JOIN OUR TEAM AS A HOTEL FRONT DESK AGENT!

We’re currently seeking an enthusiastic and engaging Front Desk Agent to be the face of our hotel. This is more than just a job—it’s an opportunity to be part of a welcoming team that creates memorable experiences for every guest.

Candidate MUST have open availability to work days, mid-shifts, evenings, weekends and some holidays.

The ideal candidate will have a people-first attitude and naturally engaging personality, excellent communication and multi-tasking skills and most importantly a passion for hospitality and guest service.

If you're ready to bring your positive energy to a team that values service with a smile, apply today and become the heart of our hotel!

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service: 

Provide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is establishedYou will assist guests with sending and receiving faxes, packages and mail

Perseverance: 

Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: 

You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation: 

You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork: 

As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge AttendantInteract with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

High school diploma or equivalent Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other peopleThis role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessaryThe front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shiftHotels operate 24 hours a day, 7 days a week.  Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

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What’s In It For You?

At Atrium Hospitality, we believe in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, overcome challenges together, and embrace new ideas to improve.

Career Growth & Learning – 40% of our management hires are internal promotions!Get Paid When You Need It – Daily Pay option available.Invest in Your Future – 401k plans with company match.Comprehensive Health Coverage – Medical, dental, and vision insurance options.Paid Time Off/Vacation Holiday-  Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy