The Opportunity 

Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As Hotel Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

 

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$19.00 - $21.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly payEmployee assistance program Training and development opportunitiesEmployee discountsFlexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

 

Responsibilities Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping departmentQualifications At least 2 years' experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenNo college degree requiredShift Details 

Day shift
Evening shift
Holidays
Evenings as needed
Weekends
8 hour shift

Who We Are 

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.