**The Opportunity** Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Lodge at Geneva in Geneva, Ohio. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now. **Pay** $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . **Benefits at The Lodge at Geneva** Join our collaborative team working together in the beautiful setting on the shoreline of Lake Erie. With easy access to year-round outdoor adventures at nearby Geneva State Park, there's lots to keep you busy before, during, and after work! + Health, dental, and vision insurance* + 401k with company match* + Paid vacation days and holidays* + Paid parental bonding leave* + Tuition or professional certification reimbursement* + Weekly pay + Employee discounts including 30% off retail, 20% off Canopy Tour Zip Line, 20% off restaurant, and lodging discounts + Discounted employee meals including a $7 menu + Friends and family discount on lodging + Referral bonus – earn $200 for each eligible referral + Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide *Available for full-time, year-round team members **Responsibilities** + Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions + Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints + Implement policies, procedures, and service standards in conjunction with management + Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members + Coordinate with housekeeping department + Inspect guest rooms as needed **Qualifications** + At least 2 years' experience in hospitality, front desk experience is preferred + Prior supervisory experience preferred + Computer literate in MS Office programs; some experience with property management systems preferred + Must be fluent in English language both spoken and written + Prior experience with Opera Cloud is preferred + Prior experience with Fare Harbor is preferred + No college degree is required **Shift Details** Day shift Holidays Monday to Friday Evenings as needed Weekends 8 hour shift Overnight Overtime as needed **Who We Are** The Lodge at Geneva-on-the-Lake boasts breathtaking views with its location on the southern shore of Lake Erie, near Geneva State Park in the heart of Ohio Wine Country. We offer our team members discounts and referral bonuses. At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.