**Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Guest Experience Lead possesses strong leadership, communication, and relationship skills. They assist in supporting managerial leadership by coaching, giving direction, and may include training, scheduling, and payroll. The primary duties include, but are not limited to: + Oversee all Guest Services Attendants to include supervising and dispatching in house requests such as food and beverage orders including pool orders, Uber Eats, Mail, Floral Delivery, luggage delivery/retrieval, etc. + Rooms Control to include rooms blocking, detailing of all arrivals, reviewing all ‘specials’, ‘traces’, and matrix management + Reply to all incoming emails (Upgrade and Quality inbox) in a timely manner + Work with the Front Office Manager to arrange and execute all welcome delighters and guest amenities + Manage multiple systems to include Zingle, HotSos, and Mobile Ordering ensuring all are being responded to and completed in the allotted time + Assist Front Desk with answering phone calls by providing guest with hotel facility information and answer questions relating to the hotel and local area + And all other duties as assigned **Benefits** + On-site hotel covered parking at a discounted daily and monthly rate, and complimentary VIA bus pass + Full benefits offered after 30 days of employment + 401K options and match + Employee stock option plan + Discounted and complimentary Hyatt hotel accommodations anywhere in the world + Paid time off including vacation, sick, and holiday pay + Complimentary meals in the employee cafeteria Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **Qualifications:** + Must have refined verbal and written communication skills + Must be proficient in basic computer skills, including Opera/CA Systems knowledge + Must have Rooms Control skillsets + Must be able to work in a fast-paced environment while providing excellent customer service + Preferred candidates will have at least 1 year of hotel customer service experience + Must be able to work a flexible schedule including mornings, evenings, weekends and holidays + Must be able to sit, stand, and walk for long periods of time **Primary Location:** US-TX-San Antonio **Organization:** Hyatt Regency San Antonio **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Guest Services **Req ID:** SAN032569 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.