The Hotel Housing Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
ResponsibilitiesQUALIFICATIONS:
High School graduate or G.E.D. equivalent.Six months reservations experience in the hospitality industryKnowledge of Outlook MS Word and Excel required.Experience with Group Sales computer systems including Delphi and SMSOccasional evening and weekend work to meet deadlines.Capable of using multiple systems at the same timeSelf-starter results-oriented team player and demonstrates a high-level attention to detailFlexibility and adaptability to a dynamic evolving environmentJOB RESPONSIBILITIES:
Keep updated files on all upcoming groups upon receipt of turnover.Ensure accuracy between the Delphi and SMS systems (room blocks rates cutoff dates).Detail each Group profile and/or reservation with Group specific information (rate rate code deposits location requests package inclusions contract concessions etc).Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).Process travel agent commissions.Act as liaison between group and central reservations.Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.Manually assign specific accommodations based upon feature and/or location requests.Provide reservation and pick up reports upon request.Cross reference Group resumes with system information and ensure accuracy.Attend all Pre-Planning and/or Pre-Conference Meetings with clients and ConferenceServices Coordinator (Via phone if not available to attend in person).Review no shows from previous night and make corrections as needed.Assist accounting in verifying and correcting group guest’s folios.Ensure all group functions and audits are completed in an accurate and timely fashion.Communicate effectively communicate with Call Center Manager Business Analyst SalesManager and Conference Services Coordinator and group meeting planner.Performs other duties as assigned by hotel/department leadership. Property DetailsJust two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan Options Apply for this positionApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
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