About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Hotel Manager
Full time

Position: Planning Committee
Four Seasons Hotel Seoul

About the role

Four Seasons Hotel Seoul is looking for a Hotel Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Executive Team, the Hotel Manager works across disciplines to deliver exceptional experience. The Hotel Manager is responsible to oversee the overall operation of the hotel.

What you will do:

Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel. Accept responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the end results of their use. Represent the hotel to civic, business, industry and local government.

Coordinate and manage the day-to-day operations of the hotel. Attend and participate in all Planning Committee meetings and events. Meet on a regular basis with all managers, supervisor, and non-management employees and conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.

Monitor and review the daily revenue report, the daily labour report and the monthly profit and loss statement, analyse results and take action when necessary. Able to control all capital expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.

Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow. Control expenses through actively participating in all areas of the hotel operation

Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager

Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety

Implement action plans to correct problems identifies in Operations Standards Surveys

Ensure facility is well maintained from both housekeeping and engineering standpoints. Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling

Oversee preventive maintenance programs such as “Perfect Room” initiative

Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods, and that staff are well trained, polite and conduct themselves in a professional manner

Monitor all standards in the hotel to ensure they are in place and enforced

Conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee

Meet with the Director of People & Culture on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees

Assume authority of General Manager in his / her absence. Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis

Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering

Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office

Attend functions, social and / or business, to help develop a rapport and to establish credibility within the local community

Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings

Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs

What you bring:

At least 4 years of experience in hotel operations or management within a multicultural setting. At least 2 years of experience leading and managing large teams. Familiarity with local hospitality regulations, safety standards, and health codes.

Preferably a degree holder in Hospitality Management, Business, or its equivalent

Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members

Strong communication and customer service skills, possess problem-solving abilities and financial acumen

Commitment to employee training, learning, and development, fostering a positive and productive work environment

Strong organizational and time-management abilities

Proficiency in Korean language is preferred

What we offer:

Competitive salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Career growth opportunities

Schedule & Hours:

This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.

Learn more about what it is like to work at Four Seasons – Visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts