Night Auditor part time
Trilith Guesthouse
Nestled within the vibrant Town at Trilith, this 192-room boutique Tribute Portfolio hotel is designed not to rest weary travelers, but instead, to awaken the storyteller in all who visit. Opening its doors in early 2024, Trilith Guesthouse in Fayetteville, Georgia is a gathering place for artists, storytellers, and makers, surrounded by creativity and the nearby Trilith Studios, one of the largest purpose-built movie studios in North America. Featuring sophisticated accommodations, over 17,000 square feet of meeting space, a chef-driven restaurant, and a European-inspired rooftop bar and lounge, Trilith Guesthouse embraces all who seek to continue the timeless tradition of storytelling, promising an immersive experience like no other.
Overview of the role
The night audit host is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.
What you have
High school diploma, equivalent, or higher
1-2 years of experience in hospitality, preferably with front desk
Ability to take initiative and work independently with minimal direction
Experience in hotel reservation systems
Ability to use technology, e.g., computers, iPads, and tablets
Experience handling tasks and processes that require maintaining high confidentiality
Ability to work collaboratively on a team, and with other departments within the hotel
Excellent communication skills, both verbal and written
Strong customer service skills
A sense of ownership in everything that you do
What you’ll do
Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
Interact with guests in person and over the phone with exceptional and personalized customer service
Process mobile arrivals by assigning and escorting guests to room, producing room keys, and assisting with luggage
Respond to and resolve all guest inquiries using appropriate empowerment guidelines
Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
Other necessary duties as reasonably assigned by manager
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above listed benefits except for Medical Insurance and Holiday Pay
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.