Job Description Role - Hotel Operations Manager
Location - Hamburg, Germany, office-based hybrid / with travel

The Hotel Operations Manager shall have the following qualifications:
A minimum of two (2) years of experience in Hotel Operations in managerial position on a cruise ship or ashore; Highly proficient in spoken and written English; Good leadership, controlling and communication skills; The ability to work within a team; Good knowledge of the hotel and cruise industry and applicable rules and regulations; Profound knowledge of HACCP, US Vessel Sanitation Program, EU-Shipsan and Marpol regulations; Appropriate level of commercial awareness. The Hotel Operations Manager is responsible for:
Establish and lead the hotel ops product delivery department; Designated hotel operational responsibilities as assigned by the General Manager; Working in close cooperation with the Corporate Chef, Restaurant & Bar Specialist and Purchasers, to ensure that vessels are operated as per Service Level Agreements with the Owner(s); Maintaining a fruitful cooperation with the technical, marine, crewing and operations department to ensure an overall smooth vessel operation; The overall quality standards for front-of-house equipment and services; Driving constant improvement, thus create and communicate SOP’s for the company and clients; Creating and reviewing annual hotel operations budget(s), as per Owner’s financial year guidelines; Overall cost control and responsibility of the financial hotel operations budget(s) vs. actual costs; Monitoring, controlling and follow-up on budget related reports, inventory reports and other reports required as per manuals; Assisting in the supervision and completion of health and hygiene tasks on board; Providing hotel operational support to the assigned ship(s) and Owner(s) in case of urgent hotel operational matters; Permanent communication and information exchange with the Head of Hotel Department and periodic inspection of assigned ship(s); Developing departmental hotel operational manuals; Assisting in preparation of contractual agreements with Hotel Services and/or Catering providers; Promoting internal awareness for customer and hotel & catering provider requirements throughout the leisure group; Participation in projects assigned. The Hotel Operations Manager would be accountable to the General Manager.