The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As a Hotel Operations Manager you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, smooth check-ins, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

Provides leadership and direction to enhance guest experience within front desk operations, consistent with the company’s service standards

Facilitate individual meetings with team members to provide personalized performance feedback, recognize professional achievements, and address concerns

Accountable for fostering employee engagement, through training, recognition, rewards and development

Communicate policies and procedures, and ensure compliance

Deliver team updates, conduct pre-shift meetings, motivate and direct team

Lead the hotel management team in achieving operational and financial goals including managing labor and overall financial performance

Works closely with the Senior Hotel Operations Manager to implement strategic initiatives

Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team

Engages in interviews, candidate selection, employee counseling, and coaching

THE IDEAL CANDIDATE: 

Must be a minimum of 21 years of age

Has a bachelor’s degree or equivalent work experience in hospitality, business management, or leadership

Ability to work varied shifts, to include weekends and holidays

Prior experience in a leadership role within a hotel/resort setting, and managing employees under a collective bargaining agreement

Is proficient in the utilization of HotSOS, Amadeus, and Opera

Is team-centric and has strong interpersonal skills

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Are you ready to JOIN THE SHOW? Apply today!